Booking and Reservations Officer

MISSION

You will be accountable for managing Tutu Luxury’s booking and reservation operations, ensuring seamless service delivery for both short and long-term needs. Foster trust and satisfaction in the Tutu brand by providing efficient booking support, handling client inquiries professionally, and adopting innovative scheduling solutions

• A minimum of a bachelor’s degree in Business Management, Hospitality, or a related field
• A minimum of 5 years of experience in booking and reservations management, ideally within high-end hospitality, executive transportation, or luxury service industries
• Proven ability to handle Executive Suite/VIP/CIP clientele
• Strong organizational skills for managing complex schedules and coordinating multiple reservations
• Excellent client service and communication skills, with experience in ensuring seamless, high-quality client interactions
• Ability to create and maintain efficient booking processes, ensuring accuracy and timeliness
• A verifiable clean background with a reputation for integrity, professionalism, and reliability

• Coordinate and manage all client bookings, ensuring accuracy and efficiency in scheduling.
• Respond promptly to client inquiries and requests, providing clear and professional communication.
• Maintain and update reservation systems, ensuring all bookings are correctly done and organized.
• Handle any changes, cancellations, or special requests, adapting to client needs while maintaining service standards.
• Develop and nurture relationships with clients and partners to enhance service quality and maintain loyalty.
• Collaborate with the operations team to ensure that all bookings are prepared and executed according to client specifications.
• Conduct follow-ups with clients post-service surveys to gather feedback and identify areas for improvement.
• Provide regular reports on booking performance, client satisfaction, and service quality to management.
• Manage vendor scheduling and tracking to ensure efficient service execution.
• Maintain real-time tracking of vehicles to monitor locations and adherence to schedules.