Customer Service Representative

Benefits:

• 401(k)
• Dental insurance
• Free food & snacks
• Health insurance
• Training & development
• Vision insurance
• Paid time off

9:00 - 5:00 pm Monday‑Friday with flexibility and the opportunity to pick up additional shifts/hours.

Answer inbound calls and make outbound calls to schedule appointments. Prioritize calls according to the customer and/or operational needs. Dispatch service calls to service technicians.

Respond to and resolve customer complaints and conflicts using patience and courtesy in dealing with customers.

Enter orders for both routed and on‑demand routes, additional stops, wait times jobs, and special‑order requests from customers as required by department standards. Emailing customers, filing paperwork, and other office tasks are required.

• 1+ years of making customers happy and exhibiting a positive attitude and pleasant demeanor.
• Call center and/or dispatch experience a preference.
• Ability to multitask well in a fast‑paced environment.
• Excellent verbal and written communication skills.
• Computer software scheduling knowledge.
• Multi‑phone line system experience.
• Service Titan experience preferred.
• High School diploma or GED.

High company morale, professional, and friendly work environment.

Paid Time Off.

Benefits package offering medical, dental, and vision coverage and 401k.

Job Type: Full‑time

Pay:
From $18.00 per hour depending on experience