Client Services Coordinator - Automotive

Salaried Full Time CA

Salary Range: $47,000.00 To $55,000.00 Annually

E INC is the parent company of EBlock and EDealer, unifying our approach to products, services, and strategies under one Vision and one Mission: to create the best digital auction and retailing platform in the world by connecting the automotive wholesale and retail experiences. Our brands and their technologies make it easy for a vehicle to move between buyers and sellers throughout its entire ownership lifecycle.

Learn more at (Use the "Apply for this Job" box below)./about

The Client Services Coordinator is a positive, detail-oriented, and empathetic professional responsible for managing and coordinating the vehicle redemption process. This role serves as the primary point of contact for debtors seeking to redeem their vehicles and ensures all required documentation, payments, and approvals are processed accurately and efficiently.

The Client Services Coordinator provides clear communication and guidance throughout the redemption process while maintaining compliance with company policies and client requirements. In addition, this role will assist with general Commercial Accounts Coordination during periods of lower redemption activity to support overall auction operations.

We offer a competitive pay ($47,000.00 - $55,000.00); paid time off; participation in our benefits, RRSP, and life insurance programs; continuous learning; an amazing culture; and so much more!

Schedule:

Monday-Friday, 8:30am-5:00pm

• Act as the primary point of contact for vehicle redemption inquiries, ensuring an efficient, respectful, and policy-compliant process.
• Provide clear and consistent communication to debtors regarding redemption procedures, timelines, required documentation, and payment requirements.
• Upload, manage, and track all required documentation within internal systems and banking partner portals in a timely and accurate manner.
• Prepare and distribute redemption invoices, ensuring all costs and charges are accurate and up to date.
• Coordinate the release of redeemed vehicles by working closely with internal operational teams and external partners to ensure proper scheduling and documentation.
• Maintain accurate records of redemption cases and ensure timely follow-up with all involved parties.
• Monitor redemption activities and escape exceptions, concerns, or policy-related issues to management when required.
• Ensure all redemption activities comply with company policies, client requirements, and applicable regulations.
• Provide professional service to both internal and external stakeholders while proactively resolving issues where possible.
• Assist with Commercial Accounts coordination during periods of low redemption activity, which may include supporting vehicle processing, inventory coordination, and auction preparation tasks.

• High School Diploma, G.E.D., or equivalent required.
• English required;
  French considered an asset.
• Strong customer service skills with the ability to handle sensitive debtor interactions professionally and empathetically.
  
  Excellent verbal and written communication skills.
• Experience in the automotive, finance, repossession, or auction industry is considered an asset.
• Proven ability to manage multiple priorities and work effectively in a fast-paced environment.
• Experience handling sensitive customer situations, conflict resolution, or collections-related interactions is considered an asset.
• Strong attention to detail with excellent administrative and documentation skills.
• Proficiency with Google Workspace (Docs, Sheets, Gmail, and Drive) and internal operational systems.
• Ability to work independently while also contributing to a collaborative team environment.
• Comfortable working in a structured, process-driven environment…