Tour Guide

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Full Sailtime type:
Full time posted on:
Posted 3 Days Agojob requisition :
RIf you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding!

The Admissions Tour Guide conducts comprehensive tours of our educational facilities and acts as University ambassador for prospective students and guests interested in Full Sail University.
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* Essential Duties and Responsibilities:

*** Directly interact and engage with potential students and visiting guests by providing world-class customer service
* Conduct comprehensive tours of Full Sail University’s educational facilities
* Present Keynote slides and videos in front of large audiences
* Perform general hosting duties for all touring events and locations
* Provide driving and touring assistance when needed
* Inventory, maintain, and re-stock items for various locations and vehicles
* Assist with clerical and business operations on various Full Sail Tour Awareness campaigns, including, but not limited to:
Data Collection, Basic Reporting, Email Campaigns, and Survey Analysis
* Mentor and assist in the training of Student Tour Guides for Daily Tours
* Provide Admissions and/or interdepartmental support when necessary
* Remain up to date on relevant information related to Full Sail University, the entertainment media industry, post-secondary education, and ACCSC
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* Other Responsibilities:

*** Adhere to the policies and procedures of Full Sail University
* Maintain strict confidentiality of company and personnel information
* Demonstrate a strong commitment to the mission and values of the organization
* Adhere to company attendance standards
* Perform other duties as assigned
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* Competencies:

*** Quick-learner with ability to relay updated information accurately and consistently
* Exceptional customer service and communication skills
* Strong “stage presence” with the ability to captivate diverse audiences while articulating University-specific information
* Strong organizational, analytical, and interpersonal skills
* Ability to multi-task and work independently
* Ability to interact with staff at all levels in a fast-paced environment
** Education and/or

Experience:

*** Associate’s degree required
* 1-3 years of customer service experience required
** Certificates, Licenses, Registrations:
*** Must possess a valid Florida State Driver’s License and have a clean driving record
** Computer/Equipment

Skills:

*** Proficiency using software programs such as MS Word, PowerPoint, Excel, and Outlook
* Basic understanding of Database Tools and/or CRM programs
** Environmental Factors/Physical Demands:
** Work is performed in various environments including outdoor weather conditions. While performing the duties of this job, the employee is regularly required to move about campus, communicate with public and co-workers, lift or carry up to 30 pounds, and operate a motor vehicle. Employee must be able to work a flexible schedule including mandatory overtime.

Full Sail is an Equal Opportunity Employer.
** Mission
* * People from around the world come to Full Sail University to pursue their educational goals, and they share one thing in common – a passion for a creative future in the entertainment and media industry. Full Sail’s mission is to provide students with an innovative style of education, delivered by a staff of dedicated individuals, that addresses potential career opportunities available in an ever-growing, constantly evolving industry.

We do this by developing unique curricula that combine elements of creativity, art, business and life skills, technical prowess, and academic achievement. Our education is delivered via immersive teaching methods, both in Full Sail’s real-world production studios and classrooms, as well as through our online learning environment. Every one of our degree programs is designed to provide students with knowledge and real-world experience that will help them realize their career goals in the entertainment and media industry.

** Full Sail’s Unifying Principles
** At Full Sail, we believe that what we give to each other and our students comes back to each of us individually and to the school as a whole.  Therefore, we are totally committed to the individual success of each member of our staff family. As a staff family, we are dedicated to taking a sincere interest in the success of every student and client who comes through our doors
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