Client Access Representative

Client Access Representative page is loaded## Client Access Representative locations:
Independence, MOtime type:
Full time posted on:
Posted Todayjob requisition :
R - 22517
*
* Job Description:

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* Job Title:

** Client Access Representative
*
* Location:

** Independence, MO
** Department:
** Client Access
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* Employment Type:

** Full-time
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* Job Summary:

** Join our compassionate, collaborative team as a
** Client Access Representative
** where you’ll have the opportunity to make a significant difference in the lives of our clients. This position is perfect for someone with a strong customer service orientation, excellent communication skills, and the ability to handle potentially stressful situations in high-volume environments. You will be responsible for ensuring an effective client access experience while supporting our dedicated clinicians. If you are detail-oriented, can manage multiple tasks, and thrive in team settings, we would love to hear from you!

As a Client Access Representative, you will facilitate the smooth scheduling of appointments, ensuring payment collection, and maintaining updated client records. Your welcoming demeanor will set the tone for a positive client experience, making a vital contribution to our mission of helping others.
** This position offers…**
* ** Employee Assistance Program** – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
* ** Mileage Reimbursement** – Company paid for work functions requiring travel
* ** Employee Discounts** – Hotels, Theme Parks & Attractions, College Tuition
* ** Workplace Culture** – An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
* ** Additional Perks & Benefits** – Scroll down to the bottom of this post to learn more
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* Key Responsibilities:

*** Greet clients upon arrival, verifying all personal information and method of payment.
* Schedule clinician appointments while ensuring clients’ benefits and eligibility are confirmed.
* Manage cancellations and no-show appointments as per established processes.
* Work collaboratively with clients, families, and staff to resolve any challenges encountered during visits.
* Request, prepare, and ensure completeness of the client health record.
* Collect payments and issue receipts, maintaining accuracy in financial transactions.
* Verify and coordinate client referrals effectively.
* Answer phone calls, directing them as necessary or placing calls as requested by leadership.
* Maintain the general appearance of the waiting room and reception area.
* Participate in service monitors and quality improvement programs.
** Education, Experience, and/or Credential

Qualifications:

*** High school diploma or GED required.
* Minimum of 6 months of experience in customer service.
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* Additional Qualifications:

*** Excellent oral, written, and interpersonal communication skills.
* Strong customer service orientation and ability to multitask.
* Flexibility to float to different clinic locations as necessary.
* Reliable transportation to assigned areas.
* Familiarity and comfort with working on a computer, including typing skills.
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* Physical Requirements:

*** Sedentary work:
Exerting up to 10 pounds of force occasionally and/or negligible amounts of force frequently to move objects.
* Repetitive movements of hands and arms during typing and/or writing are required.
* Jobs may involve sitting most of the time but can include brief periods of walking or standing.
** Position Perks & Benefits:
**** Paid time off:
** full-time employees receive an attractive time off package to balance your work and personal life
** Employee benefits package:
** full-time employees receive health, dental, vision, retirement, life, & more
** Top-notch training:
** initial, ongoing, comprehensive, and supportive
** Career mobility:
** advancement opportunities/promoting from within
** Welcoming, warm, supportive:
** a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.
** Brightli is on a Mission:
** A mission to improve client care, reduce the financial burden of…