Patient Engagement Specialist

***
* Title:

** Patient Engagement Specialist
*****
* Location:

** Regional**
* ** Patient Engagement Specialists should plan to spend about half of their time in the community connecting with patients. (In patient-centered locations; Home, Hospitals, long-term care facilities, and skilled nursing facilities)  This means having access to a reliable means of transportation to do so is required**
* ** Respond to escalations and urgent needs with the keen ability to prioritize work, triage situations, and multitask.**
* ** Document interactions with patients in electronic medical records in a timely manner while maintaining HIPAA standards and confidentiality of protected health information**
* ** Communicate complex topics between all identified parties involved in patients' care as needed with passion and patients (e.g., family members, caregivers, medical providers, community-based organizations)**
* ** Partner with the patient and their support persons (if necessary) to identify goals, address barriers, and be transparent about patient/provider expectations.**
* ** Independently foster relationships with patients and their caregivers**
* ** Partner with Community Health Workers, Social Workers, and clinicians to support complex patient needs**
* ** Educate patients about Oak Street’s numerous wrap-around services.**
* ** A track record of success in health-care-related engagement, sales, and/or marketing**
* ** Strong verbal and written communication skills**
* ** Strong technology skills and understanding of Excel as well as other EHR/EMR platforms.**
* ** Dedication to serving the community and building meaningful relationships**
* ** A demonstrated ability to operate independently in a fast-paced environment**
* ** An understanding of the Medicare and Medicare Advantage programs**
* ** Access to reliable transportation and the ability to travel through assigned territories to connect with patients.**
* ** Fluency in Spanish (written and oral) is preferred**
* ** US Work Authorization is required**
* ** Someone who embodies being Oaky**
* ** Radiating positive energy**
* ** Assuming good intentions**
* ** Creating an unmatched patient experience**
* ** Driving clinical excellence**
* ** Taking ownership and delivering results**
* ** Being relentlessly determined**
* ** Mission-focused career impacting change and measurably improving health outcomes for medicare patients**
* ** Paid vacation, sick time, and investment/retirement 401K match options**
* ** Health insurance, vision, and dental benefits**
* ** Opportunities for leadership development and continuing education stipends**
* ** New centers and flexible work environments**
* ** Opportunities for high levels of responsibility and rapid advancement**
* ** Affordable medical plan options,
** a
** 401(k) plan** (including matching company contributions), and an
** employee stock purchase plan**.
* ** No-cost programs for all colleagues
** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
* ** Benefit solutions that address the different needs and preferences of our colleagues
** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
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