Assistant Hospital Manager

When you join Plaza Pet Clinic in Winchester, VA, you become part of a trusted legacy of comprehensive care established since 1993. We pride ourselves on being the full-service veterinary partner for pet owners in our community, offering everything from wellness protocols to critical emergency vet care. The deep trust we have built with our clients is reflected in our outstanding 4.8-star Google rating.

If you are seeking an opportunity where your commitment to excellence in small animal medicine is recognized and where you can immediately contribute to a highly regarded medical environment, this is your chance.

Our culture at Plaza Pet Clinic is centered on providing robust support so that you can focus entirely on patient outcomes. Since we have been serving the Winchester community for decades, you will be joining a stable, established practice environment. We are focused on fostering a supportive atmosphere where all teammates feel empowered and respected. Our goal is to ensure you have the collaborative environment and necessary resources available to do your best work every single day, advancing your career in a setting that values consistency and quality.

Plaza Pet Clinic is structured to support high-quality medical outcomes across a broad spectrum of small animal needs. Our facility is equipped to handle advanced care, a variety of surgical procedures, and critical urgent care cases throughout the week. We utilize sophisticated equipment crucial for rigorous testing and diagnostics, allowing you to accurately identify and treat diseases that may not be apparent during regular wellness exams.

Whether you are performing routine wellness and prevention or managing complex cases, you will have access to the necessary tools to practice exceptional medicine.

Winchester, Virginia, offers a beautiful blend of rich history and modern amenities, providing an excellent setting for both professional success and personal fulfillment. Located in the scenic Shenandoah Valley, this community is a vibrant and welcoming place to put down roots and explore the outdoors. After providing exceptional care to your patients, you can enjoy the region’s many cultural attractions and the welcoming atmosphere Winchester provides.

Join us in a location where your veterinary career growth is complemented by a high quality of life.

Job Description

Reporting to the Hospital Manager, you will serve as a key leader in our fast-paced, multi-doctor veterinary hospital. As the Assistant Hospital Manager, you will partner with the Hospital Manager to drive operational efficiency and team development. You will assist with essential HR functions—including hiring, training, and performance management—while ensuring compliance with policies that support a safe and efficient hospital environment.

In this role, you act as a visible leader, balancing administrative tasks with client relations and team support.

• Team Leadership: You will partner with the Hospital Manager to address staffing needs, including hiring, training, reviewing, and coaching staff. You will serve as a visible leader and point of support for technicians, CSRs, and support staff.
• Operational Flow: You will monitor daily schedules, appointment flow, and staffing coverage to ensure the hospital runs smoothly and efficiently.
• Conflict Resolution: You will proactively address and work to resolve employee conflict and behavioral issues, fostering a positive team environment.
• Financial Management: You will manage the financial needs of the hospital by maintaining accurate balances through the collection of client transactions, strict cash/credit handling procedures, and managing opening/closing protocols.
• Client
  
  Experience:
  
  You will maintain a positive attitude in all interactions, proactively demonstrating empathy towards clients and treating pets with compassion and respect.
• Systems & Records: You will utilize hospital computer systems to document medical records accurately and communicate effectively with clients and teammates.

• 1–3 years of leadership or supervisory experience is required (veterinary or healthcare experience is preferred).
• Excellent communication and conflict management skills.
• Ability to multitask and thrive in a fast-paced environment.
• Experience leading a diverse workforce and establishing a positive team culture.
• Flexibility to work a varied schedule, including some holidays and weekends.

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note:

Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

A competitive salary and a…