Veterinary Patient Care Coordinator

You will find a professional home at Johnson County Animal Clinic, a premier AAHA-accredited practice that has served Overland Park for over 50 years.

Our commitment to medical excellence is reflected in our impressive 4.7-star Google rating and our investment in advanced technology, including digital radiology, ultrasound, and endoscopy. We believe every patient is a member of the family, and you will play a vital role in delivering the high-quality, compassionate care our community expects.

Joining our practice means becoming part of a collaborative environment where your teammates support your professional journey every step of the way. We prioritize a culture of mentorship and continuous learning, ensuring you have the resources needed to succeed and grow in your veterinary career. Whether you are looking to refine your surgical skills or expand your diagnostic expertise, you will find ample opportunities for career advancement within our stable and welcoming practice.

Beyond the clinic, you will enjoy the exceptional lifestyle benefits of living in Overland Park. Consistently ranked as one of the best places to live in the country, this vibrant community offers beautiful parks, top-tier schools, and a perfect blend of suburban comfort and city amenities. Our focus on a sustainable schedule allows you to enjoy a true work-life balance, giving you plenty of time to explore everything the Kansas City area has to offer.

As a Patient Care Coordinator, you will be the central point of contact for our clients, guiding them through their entire visit from check-in to check-out. You will serve as a vital link between the client and the medical team, capturing medical notes, creating treatment plans, and coordinating all aspects of patient care to ensure a seamless and supportive experience.

• Setting the Stage for a Great Visit: You'll contact clients before their appointments to set expectations, answer questions, and ensure they are prepared for their visit.
• Acting as a Medical Scribe: You will be in the exam room to capture real-time medical information from the veterinarian, ensuring all records are accurate and up-to-date.
• Creating Treatment Plans: You'll create, present, and clearly explain treatment plans to clients in accordance with the veterinarian's directions.
• Coordinating Seamless Care: You will collaborate with the technical team to ensure the veterinarian's treatment plan is completed efficiently and handle all in-room check-outs, including payments and scheduling follow-ups.
• Educating Clients: You'll clearly explain discharge instructions, ensure prescription fulfillment, and address any client inquiries.
• Following Up with Care: You will conduct post-visit follow-ups to check on the well-being of pets and communicate any test results.

• A high school diploma or equivalent.
• A genuine love for animals and a passion for delivering exceptional client service.
• A friendly, personable, and empathetic demeanor.
• Proficient in active listening, with strong computer literacy and typing skills for accurate medical transcription.
• Excellent written and verbal communication skills.
• Knowledge of (or eagerness to learn) veterinary medical terminology is preferred.

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

A competitive hourly rate based on your experience, plus a comprehensive benefits package.

Comprehensive coverage including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP).

Plan for your future with a 401k retirement plan, plus Life Insurance and Short-Term Disability options.

For those interested, educational assistance is available to enroll in AVMA-accredited veterinary technician programs.

Join a nationwide community of over 20,000 veterinary professionals who share a…