Head of Marketing and Communications

HYRBID WORKING - 3 days per week at HQ and 2 days per week at home HOURS OF WORK: 37.5 hours per week SALARY: £25,000 - £26,500 per annum (dependent on experience) About the role

The Clinical Administrator and Scheduler will play a pivotal role in ensuring the smooth day-to-day operation of the clinical team. This includes coordinating key administrative processes, upholding clinical and organisational standards, and overseeing all aspects of the clinical scheduling function. The postholder will optimise the use of resources to meet service demand in a cost-effective and efficient manner, working within agreed policies and procedures to maintain consistent operational cover across all clinical platforms.

The postholder will be required to work collaboratively with clinical staff and external partners to support efficient workflows, accurate documentation and high-quality service delivery. The postholder will maintain the workforce management system to help the department achieve its goals and objectives, while also providing data entry, telephone and email support. They will offer guidance and assistance to managers and staff on all aspects of resource planning and service quality.

A key responsibility will be ensuring the service is appropriately staffed, with the right people, skills and coverage to meet patient demand. The Clinical Administrator and Scheduler will contribute effectively to workforce planning and respond promptly, professionally and efficiently to staff queries relating to absence, annual leave, relief shifts and other scheduling matters.

The role will also provide administrative support to the Patient Liaison team.

Please refer to the job description and person specification for further information.

About us

Midlands Air Ambulance Charity is an independent health care provider and is rated outstanding by the Care Quality Commission (CQC). We are responsible for delivering a pre-hospital emergency helicopter‑led service across the Midlands Region – we proudly serve the diverse communities of Gloucestershire, Herefordshire, Shropshire, Staffordshire, Worcestershire and the West Midlands. Midlands Air Ambulance Charity (MAAC) is the largest Air Ambulance Charity in England serving a population of nearly seven million over six counties.

We are an established healthcare provider with over three decades of experience. Our core organisational divisions include:

Emergency critical care service – our three airbases play a pivotal role in delivering rapid critical prehospital emergency medical care, by ensuring that residents across the Midlands region have access to a network of air ambulance helicopters within 10 minutes. We provide a pre‑hospital helicopter‑led service, 24/7 operations, 365 days a year, to residents and visitors across the Midlands region, bringing hospital‑level procedures and medicines to the patient at the scene of an accident or incident.

Charitable programme – we raise funds for our lifesaving service and play an active role within the communities of the six counties that we serve. We provide education programmes, volunteering opportunities and social engagement activities to support with community cohesion and wellbeing. Retail network – we have a growing portfolio of charity shops which contribute towards raising funds for helicopter and critical care car missions.

We also support environmental and ethical causes as part of our wider societal role. Training provider – we deliver community life skill sessions, such as CPR, bleed control and defibrillation usage, alongside CPD accredited courses, ranging from workplace first aid training to specialist pre‑hospital clinical training.

The organisation is driven by a longstanding and deep‑rooted ‘One Team’ ethos:

Vision – Saving Lives by Saving Time – Today, tomorrow, and in the future. Mission – To provide patients with outstanding pre‑hospital care and life saving intervention through the operation of helicopter‑led emergency medical services. Values – Receptive, Recognition, Relevant, Respectful and Responsible

How to apply

Please download the attached application form or send a full up‑to‑date CV with covering…