Executive Assistant Manager

### Dusit Thani Mactan Cebu Resort# Executive Assistant Manager January 29, 2026###

Job Description

PRIMARY RESPONSIBILITIES:

• Co-ordinates and manages the day-to-day operations of the hotel under the direction of the General Manager and the guidelines of Dusit International.  
• Develops accurate and aggressive long and short-range financial objectives consistent with the Company’s mission statement. Takes a strategic overview and planning ahead to maximize revenue.  
• Executes the hotel’s business plan and direction to maximize profitability. Leads and inspires all subordinates to achieve the hotel’s mission.  
• Provides leadership by ensuring a high level of good will through guest/associates interaction.  
• Supervises all operational activities of the hotel to ensure maximum guest satisfaction.  
• Facilitates the efficient operation of the staff, communicates with the hotel division heads to assure proper maintenance of the property and distributes information and correspondence to guests.  
• Ensures the communication between all sub-department is properly done using the right channel of delegation.  
• Analyses activities of competitors and creates more opportunities for our hotel/s and identifies market needs both for hotel guests, serviced apartments, and local markets.  
• Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.  
• Prepares financial reports for management that clearly explain operational effectiveness, trends and variances.  
• Creates an operating environment that assures consistent guest satisfaction.  
• Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.  
• Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.  
• Recruits, interviews, hires, and trains designated department heads. Also responsible for planning, assigning, and directing work; appraising performance; rewarding and disciplining the hotel management staff.  
• Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.  
• Encourages staff development and training. Provides and supports the most effective training to all staff regularly.  
• Coaches and counsels all staff, especially the department heads to be able to lead their respective departments efficiently.  
• Works closely with Human Resources Department in case of unrest situations caused by staff. Addressing complaints and resolving problems.  
• Sets the example for staff to deliver a standard of service and presentation that meets guests’ needs and expectations.  
• Performs other duties as assigned by General Manager  REPORT LINES & COMMUNICATION
• The Executive Assistant Manager is directly responsible to the General Manager, he maintain a good working relation with all Directors of other departments.  
• He maintains also relation with external contact:
Travel Agency, Tour Operator, Supplier, Government Official, all companies related to the hotel activity.  
• Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees.  OTHERS
• Continuous learning through own IDP.  
• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES
• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY’S CULTURE
• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”CONFIDENTIALITY
• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer…