Events Services Manager - Embassy Suites-LAX South

Job Description - Events Services Manager - Embassy Suites-LAX South (HOT0

CBD0)

Job Description

Events Services Manager - Embassy Suites-LAX South

HOT0

CBD0

Embassy Suites Los Angeles International Airport South, 1440 Imperial Avenue, El Segundo, 90245

Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a long-standing legacy that is both inviting and comfortable, Embassy Suites properties provide guests with More Reasons to Stay, offering open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary Evening Receptions every evening. Embassy Suites bundled pricing ensure that guests receive enormous value at a single price.

Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-class customer service provided at Embassy Suites.

As a Event Services Manager, you will be responsible for executing all aspects of the resume and corresponding arrangements between the hotel and customer during the meeting or event. Directly serves on site group and catering customers in a proactive manner relative to logistics of group room block, food and beverage, public meeting space/exhibit hall, ancillary and vendor services, affiliates/exhibitors and related billing processes.

Specifically, you would be responsible for greeting and registered guests. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Executes all aspects of the written sales agreement and corresponding arrangements between the hotel and customer during the meeting event.
• Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site event. Successful achievement of this goal will ultimately result in a major contribution to the re-booking of group business of future dates.
• Maximizes revenue through effective up-selling of products and services.
• Generates Banquet Event Orders based on agreed contractual terms. Prepares and process all required paperwork to include BEOs for groups and all other related correspondences with clients. Support daily distribution of BEO’s, reader boards and change logs.
• Maintain excellent working relationships from initial turnover through follow-up solicitation and maintain contact with all supported department, including banquets, until event conclusion. Conduct property tours to promote facilities and services.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Ability to supervise staff
• Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines.
• Ability to operate independently and with a high degree of autonomy requiring excellent time management skills and self –motivation.
• Hotel product and industry knowledge, i.e., staffing, operations, safety, security, structural, terminology, fire, police and health codes, hotel policies, city ordinances.
• Quantitative processing of data via office machine equipment, mathematical computations and analytical skills necessary to accurately determine and communicate financial, forecasting and space utilization calculations.
• Proficiency in the use of operation of computer…