Training and Development Manager

Mainstreet Credit Union has consistently provided stability for employees and members over the span of more than 70 years. Not to mention, Mainstreet Credit Union aims to be the financial home to every member. We continue to strive for a welcoming culture, where our employees are knowledgeable, helpful, and accountable for their position within the team. To achieve this vision, we provide continued training and development opportunities, as well as a friendly environment where members and employees can feel ng a not-for-profit organization, we keep business simple and real.

We enjoy sharing in our community, and we always find the most effective way to serve our members and provide full pay and benefits for our employees, even through uncertain times.

In addition to our friendly and welcoming environment, we offer our employees:

• Day-time hours that provide for a healthy work-life balance
• Three weeks of PTO in the first year with a generous annual PTO carryover plan
• A wide variety of insurance options for health, dental, and vision
• 401k with company match
• Company provided life insurance and long-term disability
• Special product perks for employee

• Predictable and reliable attendance as required to successfully perform the duties of the position.
• Interact professionally with all employees, members and general public.
• Ability to perform job expectations in an accurate and efficient manner.
• Complete required new hire, on-the-job and additional training as indicated by management and company policy.
• Comply with all Mainstreet Credit Union policies and procedures as communicated in the Employee Handbook or elsewhere.

The Training & Development Manager is responsible for leading Mainstreet’s Training and Development Department and enhancing employee knowledge, skills, performance, and productivity across the Credit Union. This position assesses organizational learning and development needs, works alongside the CHRO to develop strategic training initiatives, and implements effective learning solutions that support employee growth, organizational performance, and business objectives.

As the manager of the Training & Development Department, this position provides direction, coaching, and support to departmental team members, partners with the CHRO to establish departmental goals and manage resources, as well as promote continuous improvement in learning processes and programs. The manager ensures the department delivers high-quality training that supports onboarding, regulatory compliance, professional development, leadership development, service excellence, and organizational change initiatives.

This role designs, develops, delivers, and evaluates training programs using an instructional design approach that includes needs assessment, program design, content development, implementation, and measurement of training effectiveness. The Training & Development Manager also oversees the administration and optimization of the Credit Union's Learning Management System (LMS), ensuring learning content is current, accessible, and aligned with organizational priorities.

Working with minimal supervision, this position partners closely with executive leadership, managers, subject matter experts, and employees to identify performance gaps, support change initiatives, and build organizational capability. Success in this role requires strong relationship-building skills, strategic thinking, effective communication, and the ability to influence learning and performance outcomes across all levels of the organization.