Service Delivery Enablement Expert

Service Delivery Enablement Expert page is loaded## Service Delivery Enablement Expert locations:
18F The Globe Towertime type:
Full time posted on:
Posted Todayjob requisition :
RAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.##
** Job Description
** Championed the seamless execution and timely delivery of OSMCX-initiated projects, rollouts, and policy changes. This involves meticulous planning, resource management, and fostering collaboration across teams to resolve interdependencies and potential roadblocks. By setting clear expectations, delegating responsibilities, and maintaining regular progress updates, the team ensures accountability and alignment. Proactive risk management, including thorough business impact analysis, proper milestone gating, and contingency planning, helps mitigate disruptions and maintain project momentum, ensuring strategic goals are met efficiently.
*
* DUTIES AND RESPONSIBILITIES:

** 1. Customer Comms
* Evaluates and approves customer-facing materials (FAQs, spiels, SMS, merch) to ensure clear and effective messaging.
* Ensures timely information dissemination to front liners and updates online portals for customer access.
* Assesses communication needs, coordinates with internal teams for accuracy, and facilitates frontline feedback for content improvements.
* Leads special projects and refines communication materials  when necessary.
2. Delivery for Projects
* Leads project kick-off for new and future communication strategies and aligns with stakeholders to ensure timely execution of project milestones.
* Defines scope, goals, and deliverables in collaboration with CXM and stakeholders.
* Oversees execution, ensures alignment across CX channels.
* Manages risks, adjusts scope, and develops contingency plans.
* Reports insights and maintains a knowledge database for future use.
** TOP 3-5 DELIVERABLES:
*** Formulates customer experience strategies across Brand/Segment/Product and ensures that strategies are translated into operating plans and programs supported by relevant teams.
* Brings together and collaborates with relevant CXM internal teams, working on solutions to ensure best customer experience.
* Acts as a communication consultant and ensures the readiness of documented customer-impacting processes.
* Determines the readiness of the CXM internal teams to execute the agreed plans and programs.
** Equal Opportunity Employer
** Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most.

Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York.

Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose
* In everything we do, we treat people right to create a Globe of Good.
* Vision*We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.
* Mission*We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.
* #J-18808-Ljbffr