Lead Engineer, Infrastructure; Technology & Data Science

Position: Lead Engineer, Infrastructure (Technology & Data Science)
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** About Urban Institute:
** The Urban Institute is a research-to-impact institution founded on one simple idea:
To improve lives and strengthen communities, we need practices and policies that work. From advancing well-being to fostering shared prosperity, leaders across sectors are working every day to create brighter futures for all people and communities. For more than 50 years, Urban has delivered evidence and solutions that drive meaningful change, and this remains our charge today.##
** Our Mission
** To drive impact by equipping changemakers with evidence and solutions.##
** Our Values
** Collaboration, Fairness Inclusivity, Independence, and Integrity For more information on the Urban Institute, please visit .##
*
* The Opportunity:

** Central to Urban’s mission is fostering a truly collaborative environment that ensures ongoing relevance to a changing world. The Lead Engineer, Infrastructure (Step 5/Technology track) is a technical role within Urban Institute’s Technology and Data Science (TECH) department. The position is responsible for providing technical expertise and administration of Urban’s infrastructure across on-premises and cloud-hosted environments, ensuring high availability and efficient service operation in support of Urban’s users.

The Lead Engineer, Infrastructure will be part of the Infrastructure & Security team and work across TECH to administer several key technology functions for business operation, including (but not limited to) Microsoft Active Directory, Citrix Cloud, Amazon Web Services, Microsoft 365, Configuration Manager and Intune, as well as Exchange, VMware, and Cato SD-WAN services.

This role will provide technical expertise on Urban’s use of Citrix Cloud for secure remote access, provide expertise and implement best practices for AWS services, focus on improving identity and access management (IAM) practices, administer server and virtualization infrastructure, and expand Urban's use of SD-WAN services to improve corporate security posture. This position reports to the Senior Director, Infrastructure and Security.##

** What You’
**** ll Do:
***
* Responsibilities include:

*** Management and administration of Urban’s Citrix VDI environment, including troubleshooting of connectivity and performance issues; patch and update Citrix desktop environment as needed, ensuring current updates to Citrix components
* Management and administration of Urban’s Amazon Web Services infrastructure, including identity and access management, server infrastructure within EC2, data management across S3 buckets, elastic load balancers (ELB), Kubernetes, etc.
* Management and administration of Microsoft Active Directory and Entra , including Group Policy and Single Sign-on (SSO) for Urban services
* Management and administration of Urban’s Microsoft 365 environment, including hybrid Exchange, hybrid Intune/SCCM, and Defender for Office 365
* Management and administration of Urban’s VMware ESXi environment, including optimization, storage infrastructure, server monitoring, and patching
* Management and administration of Urban’s server infrastructure, including Windows and Linux instances
* Management and administration of Urban’s network infrastructure and SD-WAN solution (Cato Networks)
* Troubleshoot and work closely with TECH’s Digital Workplace team as needed to support end-user issues and proactively communicate across TECH for awareness and issue resolution
* Troubleshoot and work closely with TECH’s Research & Web Technologies team as needed for webserver issues, hosted DNS and Web Application Firewall (WAF) services, uptime monitoring, etc.
* Perform root cause analysis around infrastructure issues, suggest remediation steps, and perform mitigations
* Creation of technical documentation, including user guides, network and systems diagrams, best practices guidance
* Participation in cross-team governance groups for implementing best practices around AWS services
* Coordination and collaboration with Infrastructure & Security team regarding vendor management, licensing, and budgeting
* Other infrastructure-related tasks as needed in support of the team
** Who You Are:
** The successful…