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Technical Support Specialist

Job in Mission, Johnson County, Kansas, 66201, USA
Listing for: OnSite Solutions LLC
Full Time position
Listed on 2026-02-20
Job specializations:
  • IT/Tech
    IT Support, Technical Support, Systems Administrator, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 50000 USD Yearly USD 50000.00 YEAR
Job Description & How to Apply Below

Overview

Technical Support Specialist — OnSite Dealer Solutions

Position Title:

Technical Support Specialist

Department:
Information Technology

Classification:
Exempt

Revision Date:
January 9, 2026

Reporting Relationships:
Position Reports to IT Director/Manager. Positions Supervised: N/A

Position

Purpose:

This position is responsible for providing end user technical support ranging from routine service requests to more advanced troubleshooting across the organization and reports directly to IT Leadership. The Technical Specialist supports internal employees, field staff, and approved external users, contributes to daily IT operations, documents technical issues and resolutions, and assists with support of the company s proprietary SERV web-based SaaS platform.

Responsibilities
  • Provide end user technical support ranging from routine service requests to more advanced troubleshooting across company supported systems.
  • Receive, document, prioritize, and resolve technical requests and incidents through the company ticketing and service management system in accordance with established service expectations.
  • Utilize the ticketing system consistently while collaborating with IT leadership to refine workflows, procedures, categorization, prioritization, and system configuration to improve efficiency, accuracy, and service quality.
  • Diagnose and resolve issues related to end user hardware, operating systems, applications, mobile devices, printers, peripherals, and related technologies.
  • Perform foundational network and connectivity troubleshooting, including wired and wireless access, VPN connectivity, authentication, and user access related issues.
  • Support employee lifecycle processes including onboarding, offboarding, role changes, account provisioning, access management, and equipment deployment and recovery.
  • Provide technical support for company owned and managed software platforms, including SERV and other internal or third-party business systems, encompassing user setup, configuration, navigation assistance, and basic troubleshooting.
  • Participate in internal and external facing technical activities as required, including system demonstrations, user training, onboarding support, and technical walkthroughs.
  • Communicate clearly and professionally with internal staff, leadership, and customers to diagnose issues, provide guidance, and deliver resolutions.
  • Create, maintain, and update technical documentation, procedures, and knowledge base resources to support repeatable processes and consistent service delivery.
  • Adhere to established IT support processes while contributing feedback and recommendations for continuous improvement of service delivery and operational practices.
  • Identify issues requiring escalation and collaborate with IT leadership, providing thorough documentation, troubleshooting steps, and supporting details.
  • Participate in scheduled on call rotations and provide extended hour support as required to align with business operations, including multi-time zone dealership environments.
  • Provide after hours or weekend support when business needs require, recognizing that workload and demand may vary.
  • Travel as needed to support on-site technical work, deployments, training, or business initiatives, including occasional out of state travel.
  • Independently manage assigned responsibilities, meet deadlines, and follow through on tasks with minimal supervision.
  • Maintain working knowledge of evolving technologies, tools, security practices, and industry standards relevant to the role.
  • Perform additional technical or operational duties within the scope of Information Technology as assigned to support business needs.
    • Qualifications

    Education/Certification:

    • Associate degree in Information Technology, Computer Science, or a related field preferred but not required.
    • Relevant entry level IT certifications preferred but not required.

    Required Knowledge:

    • Thorough understanding of Information Technology principles and best practices.

    Experience

    Required:

    • 1–2 years of relevant Information Technology or technical support experience.

    Skills/Abilities:

    • Professional interpersonal and communication skills required to support and interact with…
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