Advanced Services Engineer

What We Do

We envision a world where every cyber asset is seen, secure, and compliant. Forescout Technologies, Inc., a global cybersecurity leader, continuously identifies, protects, and helps ensure the compliance of all managed and unmanaged cyber assets – IT, IoT, IoMT, and OT. For more than 20 years, Fortune 100 organizations and government agencies have trusted Forescout to provide vendor‑agnostic, automated cybersecurity at scale.

The Forescout Platform delivers comprehensive capabilities for network security, risk and exposure management, and extended detection and response. With seamless context sharing and workflow orchestration via ecosystem partners, it enables customers to more effectively manage cyber risk and mitigate threats.

Join us as we secure the world with our products. We are looking for a resourceful individual to collaborate as one team while ensuring a world‑class customer experience. We are cyber‑obsessed about addressing the world’s most challenging security problems. Innovation starts here, everyone’s ideas are valued, visionaries are welcomed.

The Advanced Services Engineer (ASE) position at Forescout Technologies offers the opportunity to assist customers with technical issues to ensure optimal performance of our products and solutions within large and complex customer environments. You will need a solid understanding of Forescout products and basic knowledge of the environments in which they are deployed. You will take ownership of assigned projects and support configurations to address and resolve customer issues.

Competencies essential to your success in this role include customer service, problem‑solving, organization, time management, combined with agility of learning and technical aptitude, and operating Forescout solutions in real‑world customer environments. The ASE will troubleshoot the Forescout solutions, provide upgrade and deployment best practices to the base Forescout Solution, as well as integrate the Forescout product with other customer third‑party software, such as remote access and SIEM technologies.

In this role, you will:

• Develop a deep of Forescout products and in‑depth knowledge of environments in which they are deployed.
• Provide complex product support, in a collaborative team environment, to customers, other Forescout employees, and partners.
• Participate in knowledge transfer with teammates, attend formal team training sessions, brown bags, and formal mentoring.
• Routinely monitor and develop knowledge assets to enable customer self‑sufficiency.
• Monitor and manage Support Services cases.
• Achieve a high level of expertise in all areas of the product.
• Capable of completing assigned duties, handling cases, and escalations within guidelines with minimal direction from Support Services Leadership.
• Routinely act independently while researching and developing solutions to customer issues.
• Liaison to Engineering on product issues, including design, features, and defects.
• Acts as a technical point of contact and is repeatedly sought by others to provide specialty knowledge to assist them in their problem‑solving.
• Administer and mature a customer enterprise deployment of the Forescout solution.
• Interface with Forescout Support and/or R&D to resolve issues that may impede success.
• Analyse and optimise polices in accordance with customers’ business requirements.
• Manage equipment installation and configuration at all locations, to include lab environments.
• Assist customers with planning and executing Forescout software and hardware upgrades.
• Create customer reports to achieve project alignment and unity of effort.

• Computer Networking Systems Administrator level knowledge of all protocol layers
• Strong knowledge of enterprise networking environments
• Expertise in debugging and root‑cause analysis in complex systems and large environments
• Understanding of enterprise computing environments, distributed applications, and strong knowledge and understanding of TCP/IP networks to include ASA, Palo Alto firewalls, Cisco, Juniper, and Brocade switches.
• Experience with the configuration of Forescout products.
• Hands‑on experience in both…