Service Reliability Engineer

Service Reliability Engineer page is loaded## Service Reliability Engineer remote type:
Hybrid locations:
Reading - Arena Office (VB) time type:
Full time posted on:
Posted Yesterday time left to apply:
End Date:
March 2, 2026 (19 days left to apply) job requisition :
R33131
** Job Title
** Service Reliability Engineer As the Service / Site Reliability Engineer, you will be required to assume technical leadership on the Operational environment for the entire range of IT Infrastructure and Software layer deployments.# Main Responsibilities
* Contribute to and implement standard operating procedures for BAU activities
* Work with cross-functional teams to address and identify opportunities that will translate into increased efficiency, standardisation, and defect prevention
* Contribute to and maintain Knowledge Base articles that can be a reference for IT operations at the global level
* Deploy latest generation solutions (Full IT Stack) at customer sites
* Embrace the Change Management process and advocate its importance throughout the organisation
* Testing, deploying and configuration of new systems.
* Proactively identifying faults both remotely and occasionally e to cover a 24/7 on-call (currently on a 1:5 basis), responding to escalated incidents and guiding/performing break/fix activities when errors and faults occur within SLA.
* Liaising with customers when on site, remotely and proactively communicating with the global ITOps community, providing visibility and insight on escalating issues and identifying areas where service can be improved.
* Participating in the development of Technical Support Specialists through supervision, coaching and upskilling sessions, generating a culture of accountability for actions
* Ensuring that Environment and Health & Safety is integrated into all activities and adherence to EHS Policy & Procedures as well as ISO 9001, ISO 14001 and ISO 45001 compliance is strictly maintained. Complete all compulsory training related to them
** About the ideal candidate
*** You will understand event and data flows through a microservices platform
* You will have experience with Windows Server and Linux (Ubuntu, Red Hat) administration
* Good understanding of virtual servers (VMware) and high availability infrastructure
* You’re familiar with containerisation tools like Docker and Kubernetes
* You have knowledge of the HTTP protocol and scripting languages such as Power Shell, Python, and Bash
* You’ve worked with monitoring and logging tools like Prometheus, Grafana, ELK Stack, and RabbitMQ
* You enjoy problem-solving and investigating complex issues, and you remain calm and composed in high-pressure situations
* You will be able to pass a Security Clearance check
*
* Who We Are:

*** Leaders in revolutionizing the travel industry through innovative, end-to-end solutions.
* A global team combining expertise, reliability, and cutting-edge technology to transform traditional travel processes.
* Continuously growing and expanding with the latest technological advancements, including a fully cloud-native platform
** Our Mission:
*** Provide seamless travel experiences that benefit both travelers and businesses through advanced technology.
* Deliver faster, more flexible solutions to airlines, hotels, travel sellers, and corporations worldwide.
* Shape the future of travel by optimizing the travel ecosystem with data-driven services and innovative solutions.
* **** A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
* A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
* Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
* A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care…