Infrastructure Services Support Engineer
Listed on 2026-07-13
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IT/Tech
Cloud Computing: Infrastructure & Operations, IT Support, Systems Administrator, Azure
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Full Time Other Professionals Remote, Remote, US
Who is Script Pro?Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At Script Pro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. Script Pro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.
Script Pro’s Customer Service department delivers high-quality support across a range of products and systems, helping customers navigate technical challenges with confidence. This team operates in a fast-paced environment where problem-solving, adaptability, and continuous learning are key. Every interaction is an opportunity to make a direct impact by resolving issues, building customer trust, and playing a critical role in the overall customer experience.
Job Summary:The Infrastructure Services Support Engineer leads and assists with the implementation and deployment of Script Pro’s cloud and virtual solutions. This is a support role requiring detailed documentation in a ticketing Customer Relationship Management (CRM) system that allows for organizing, tracking, and resolving configuration incidents. On-call rotation is required for critical outages or service interruptions.
Reporting Relationship:Director, Infrastructure Services
Shift:General business hours are Monday through Friday, 8:00 AM to 5:00 PM CST. The position requires availability for on-call duties outside regular hours, including nights, weekends, and holidays. This role is primarily performed remotely, though Kansas City Metro employees may have on-campus requirements according to departmental policy and business need. Generally, all positions may be fully performed on-campus in Mission, KS.
Scope of the Role:- Support Virtual Machines (VM’s) in vSphere and AOS environments
- Configure and support Azure App Services, Azure Relays, and App Service Plans
- Manage Azure resource groups/resources as recommended by Engineering
- Manage Azure permissions and Azure SSL certificate renewals
- Assist with developing and maintaining policies, installation guides, and documentation for Azure-related services
- Monitor Azure email alerts and take appropriate action as needed
- Serve as a subject matter expert for virtual machines and cloud infrastructure
- Analyze and resolve support incidents and recommend changes to existing configuration processes
- Participate in or lead customer disaster recovery and business continuity testing
- Collaborate with customers to troubleshoot and understand issues that are assigned
- Work independently while establishing procedures and guidelines to perform job functions
- Participate in on-call support phone rotation
- Perform other duties as assigned
- Bachelor’s degree in Information Technology or a related field
- 3+ years of server and network administration
- Experience with cloud infrastructure, including administration and configuration in Azure or AWS
- Knowledge of Azure App Service, Azure Relay, App Service Plans, and Application Insights
- Experience configuring virtual networking solutions (e.g., ASAv or similar), including VPCs, VPNs, and Layer 2 extensions
- Proficiency in vSphere VM templating, customization, deployment, and performance monitoring within the guest OS
- Experience with Nutanix AHV and AOS environments
- Experience creating and deploying OVF/OVA templates with customization
- Experience supporting VMs in a vSphere environment
- Server administration experience across Azure, VMware, AOS, and Windows Server environments
- Experience with remote support tools such as Bomgar or Windows Remote Desktop
- Familiarity with enterprise storage technologies (e.g., SAN, storage tiering, iSCSI, Fibre Channel) is preferred
- General knowledge of industry best practices and technologies
- Strong analytical and critical thinking skills with the ability to assess complex problems and…
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