Learning Management Support

Learning Management Support Specialist

We are looking for a Learning Management Support specialist to help maintain and improve digital learning content across multiple learning platforms. This long-term contract position is ideal for someone who enjoys combining technical troubleshooting, data accuracy, and project coordination to support a high-quality learner experience. The person in this role will work across course deployment, issue resolution, reporting, and cross-functional communication while helping ensure training materials remain accessible and effective.

Responsibilities:

• Oversee the upload, configuration, and validation of course materials across internal and third-party learning management systems to confirm content functions correctly.
• Investigate platform and course-related issues, document findings, and follow problems through resolution while maintaining clear records for future reference.
• Review performance patterns and recurring support cases to identify opportunities to strengthen course reliability and reduce repeat issues.
• Test updates and corrective changes within learning environments to verify that technical problems have been resolved successfully.
• Coordinate incoming requests from multiple teams, organize priorities, and help keep deliverables on schedule across concurrent projects.
• Prepare reports, maintain progress archives, and update customer-facing tools with accurate course and support information.
• Contribute technical insight during client or internal discussions by explaining system behavior, support needs, and recommended next steps.
• Support product or software release activities by assisting with rollout tasks and communicating relevant updates to end users.
• Develop structured learning plans and curriculum materials for learners at a range of experience levels, including leadership audiences.
• Apply established procedures and security standards to protect the integrity of systems, course assets, and related support processes.