Technical Service Representative

## Technical Service Representative Apply:
Mission, KS:
Full time:
Posted 5 Days Ago:
R-100576

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.

As a Technical Support Representative, you’ll be the front line of our customer experience—supporting VoIP and managed services (MSP) clients with complex, high-impact technical needs. This role combines hands-on troubleshooting with customer engagement, giving you the opportunity to solve real-world challenges while delivering exceptional service.
If you enjoy digging into technical issues, navigating systems, and helping customers succeed, this is a great opportunity to grow your career in a fast-paced, support-driven environment.
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* JOB RESPONSIBILITIES:

*** Serve as the primary point of contact for customer support via phone and email
* Troubleshoot VoIP and MSP service issues, identifying root causes and resolving or escalating as needed
* Work within a ticketing system to track, prioritize, and manage support requests
* Configure services and assist with provisioning and changes to customer environments
* Collaborate with Tier 2 support and internal teams on complex technical issues
* Maintain clear, detailed documentation of customer interactions and technical resolutions
* Deliver a high level of customer service while managing multiple priorities

EDUCATION:

Education

Qualifications:

Associate degree or 2 years of relevant job experience    Relevant job experience is described as:
Job experience in similar industry or job experience with similar essential duties

EXPERIENCE:

2+ years of customer support experience, ideally in a technical or call-center environment  Technical aptitude and a passion for troubleshooting and problem-solving  

Experience with Tier 1 technical support, VoIP, or MSP environments is a strong plus  Strong ability to communicate technical concepts clearly to both technical and non-technical audiences  Detail-oriented mindset with a focus on accuracy and continuous improvement      SKILLS/KNOWLEDGE/ABILITIES:
Excellent Customer Service Skills    Strong analytical skills and ability to convey that information succinctly and clearly    Strong interpersonal, teamwork, conflict resolution and negotiation skills    Strong time management, organizational, and prioritization capabilities    Excellent oral and written communications skills internally and customer-facing with a focus on training    Well-versed in communicating at both the technician as well as customer level    Ability to positively influence and collaborate with stakeholders in other organizations to accomplish objectives while maintaining relationships    Ability to remain approachable in a fast-paced environment    Ability to challenge the status quo with a focus on continuous improvement      REQUIREMENTS:
Remain upright on feet for extended period    Remain stationary for extended periods    Ability to communicate information    Ability to operate a computer    Possess a valid driver's license    Travel up to 10%  Ability to pass a Fingerprint Based Background Check People are our passion.  At ALLO, we don’t treat you like a number. You’re a human being.
Get ready to plug into the perks at ALLO:
* Free internet? You bet. Plus, awesome discounts on other ALLO services.
* Retirement Plan:  The fiber future isn’t the only one we care about. We…