Team Manager - Reception

With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."  We are currently seeking a highly motivated and performance-focused individual to join our Sales and Member Services reception team as a .

This is a key leadership role within a fast-paced, dynamic environment, supporting our team to ensure that our members first interaction is the best possible. This is the perfect opportunity for someone who is looking to fine tune their leadership skills, whilst developing additional skills in stakeholder management, developing strategies and implementing strategic improvements to support our members and changing business needs.

Conducting leadership routines, identifying and sharing opportunities, knowledge and skills aligned to the achievement of operations measures, engagement, member experience targets and people KPI’s.
* A strong commitment to member satisfaction, with a focus on continuous improvement.
* A collaborative mindset with a focus on building a positive and productive work environment.
* Excellent communication skills, both written and verbal, with the ability to engage and influence others.
* Empathy, resilience, and professionalism in challenging situations.
* Ability to adapt in a high-volume, fast-paced environment.
* Ability to interpret results to identify areas of strengths and opportunities for improvement.
* Experience in coaching or training to technical skill gaps.

- Proven leadership experience with the ability to inspire, support, and develop a high-performing team.

- Access to exclusive RAC member benefits

RAC is a purpose-led member organisation.

Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don’t have shareholders. That means we reinvest our profits for the better of our members and our State.

Our Purpose is to be the driving force for a better WA.Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians.

Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all ages, LGBTQI+ identities, all languages and diverse cultures and backgrounds.

For any assistance please contact
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