District Manager - Logistics Services​/Amtrak

Job Description

Reporting to a Vice President of Operations, the District Manager is responsible for the overall planning, direction, and control of accounts and sites within a district – typically 10 to 20 locations and $15–$60M in managed volume. This key leadership role is accountable for execution of our General Management program, with a focus on growth, cost and productivity, leading people, and delivering financial commitments.

Key success measures include Revenue Growth, EBIT, Margin, Consumer Satisfaction, Client Loyalty, and Employee Engagement. Frequent travel to client operations sites throughout the district is required and expected.

• Establish overall ownership and accountability of operational management and financial performance across multiple accounts and units. Model key leadership behaviors and ensure the highest levels of safety, quality, and service excellence for employees, clients, and consumers. Coach and mentor employees by creating a shared understanding of what needs to be achieved and how to achieve it. Recognize and reward performance. Identify and engage top talent;
  
  develop team members to their fullest potential. Plan and lead team management meetings. Ensure safety and sanitation standards across all operations.

• Establish and maintain effective client and customer rapport for a mutually beneficial relationship. Identify client needs and communicate operational progress. Understand contractual obligations and leverage opportunities within the contract to address operational needs. Facilitate and support new business and retention activities. Ensure unit managers execute customer satisfaction surveys in all locations.

• Build revenue and manage budgets, including cost controls (e.g., food, beverage, and labor where applicable) with sensitivity to client needs. Ensure the completion and maintenance of district-level P&L statements. Provide oversight and take ownership to deliver client and company financial targets, using Aramark processes and systems. Understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins.

• Lead managers in implementing and maintaining the corporate management agenda for labor and financial initiatives. Ensure value through efficient operations, appropriate cost controls, and profit management. Ensure consistent application of Aramark’s operating standards and processes (Operational Excellence) with particular focus on efficiency standards. Understand end‑to‑end supply chain and procurement processes and systems; ensure only authorized suppliers are used.

• Ensure unit managers maintain a safe and healthy environment for clients, customers, and employees. Comply with all applicable policies, rules, and regulations, including but not limited to those relating to safety, health, and wage and hour.

• Lead recruiting, training, and succession planning across the district.
• Maintain relationships within the communities we serve, including professional and civic activities and public appearances.
• Collaborate in sales, rebid, and retention initiatives.
• Develop and be accountable for a safety culture where no one gets hurt.
• Identify opportunities to implement new and innovative products and services that support business development and client retention.
• Manage the contract administration process, including amendments and extensions.
• Assist Labor Relations in union contract negotiations and manage the operational and financial implications of union agreements.

Note: In order to meet our commitments, job duties may change, or new ones may be assigned without formal notice.

• Proven leadership experience including P&L responsibility within hospitality, retail, facilities, direct store delivery, or food & beverage (or related) industries; typically 5–10 years.
• Demonstrated leadership skills with broad knowledge of management practices, sound business judgment, and strong client/consumer interaction.
• Proven ability to hire, assess, develop, and grow high‑performing talent.
• Comfortable reading,…