Team Leader, Operations

Team Leader, Operations page is loaded## Team Leader, Operations locations:
IND Gurugramtime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
March 9, 2026 (23 days left to apply) job requisition :
R1691834

Job Title:

Team Leader, Operations

Job Description ## Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.## ## Role and key responsibilities:##* ## Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction* ## Responsible for following agreed execution governance model, escalation & communication plans* ## Ensure team members achieve agreed work standards* ## Manage overall personnel performance and discipline.

Provide direction to staff, ensure resolution of problems.* ## Evaluation of operational practices and procedures* ## Provide expertise and leadership in assigned functional area* ## Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork* ## Identify and drive continuous improvement and initiatives in the process* ## Coach & mentor team members enabling them to effectively lead their teams* ## To ensure that all internal customer queries are followed up on a timely basis* ## Collaborate with internal teams, inter departments, cross functions across locations* ## Manage a team of at least 18-20+ executives## ## Educational Qualification :
Graduate## ##

Disclaimer:

-## 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

IND Gurugram - Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th Floors Language Requirements:

Time Type:

Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**#
** Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.#
** Company Overview:**### We power the brands of the future. Some call us a global technology and services leader.  But we’re so much more.
Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges.
Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue.
We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.
We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly.
By integrating strategy & design with data & analytics, enterprise technology,  and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.
Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
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