Ops Manager - Multi-Channel CX Leader
Job in
Mission, Johnson County, Kansas, 66201, USA
Listed on 2026-03-01
Listing for:
Convergys
Full Time
position Listed on 2026-03-01
Job specializations:
-
Management
General Management, Operations Manager, Client Relationship Manager
Job Description & How to Apply Below
A global technology and services leader is seeking an Operations Manager 1 to oversee customer service operations and ensure compliance with service level agreements. The ideal candidate will have a Bachelor's degree and 10-12 years of experience in contact center operations, with a focus on leadership and performance management. Responsibilities include coaching team leaders, addressing customer complaints, and monitoring operational performance metrics.
This is a full-time position located in Kansas, with opportunities for significant impact and professional growth.
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