Director of Quality Assurance

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Director of Quality Assurance

Veritas HHS seeks a Director of Quality Assurance. Starting salary for this full-time position located in the state of TN will be $80,000 per year.

Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.

Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here’s our Mission and Core Values.

Do socially useful work, have fun, and prosper.

Integrity, innovation and creativity, quality of work, and customer service/teamwork.

Most places you work, someone else owns the outcome. Here, you do.

Veritas HHS is a management and employee-owned company serving families across 22 offices in North Carolina, Maryland, South Carolina, Tennessee, and Virginia. We help parents navigate child support — not as enforcers, but as partners working toward stability for kids and families. That work matters, and the people doing it should share in what gets built. We pride ourselves on our mission and employee ownership is how we back that up – Your success and the company’s success are one in the same, by design.

Employee ownership is just one of the many things we offer to show value to not only our company, but to our employees. It’s one of the many ways we give back to those that do socially useful work, prosper, and have fun.

• Health Insurance
• Vision Insurance
• 401(k)
• STD, LTD
• Life Insurance
• Employee Assistance Program
• Identity Theft Protection
• Paid Time Off
• Rewards Program
• On-Demand Pay

The Corporate Quality Assurance Analyst is a strategic role responsible for leading Veritas HHS’s quality assurance program across all office locations. Reporting directly to the Chief Operating Officer, this individual designs and executes quality review processes aligned with federal self-assessment standards and state-prescribed quality frameworks, identifies performance and training gaps, and drives continuous improvement across our operations.

This is a highly visible, cross-functional role that requires both analytical depth and strong communication skills. The successful candidate will work closely with corporate business analysts, local office managers, state agency partners, and the Director of Staff Development to ensure service delivery quality and compliance are consistently high across our offices.

• Designs and maintains a comprehensive QA methodology consistent with federal Title IV-D self-assessment standards and state quality frameworks.
• Develops sampling methodology and review protocols in collaboration with corporate business analysts, ensuring statistically meaningful and operationally actionable results.
• Conducts periodic case-level quality reviews across all office locations, documenting findings with clarity and precision.
• Leads targeted QA reviews in response to management priorities, emerging performance trends, or contract requirements.
• Provides guidance to local trainer/QA specialists in QA protocols to ensure consistency across the offices.

• Analyzes QA findings to identify patterns, systemic gaps, and improvement opportunities at both the office and enterprise level.
• Provides data-driven input to the COO and management team on operational effectiveness, process improvement opportunities, and risk areas.
• Tracks quality metrics over time to measure program effectiveness and the impact of corrective actions.

• Collaborates with the Director of Staff Development to translate QA findings into targeted training priorities and curriculum adjustments.
• Monitors training program effectiveness and consistency across offices, using QA observations as a primary feedback…