Produce Assistant Department Manager

At Hy-Vee, our people are our strength. We promise ‘a helpful smile in every aisle’ and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title: Assistant Produce Department Manager

Department: Produce

FLSA: Non-Exempt

General Function: Provides prompt, efficient and friendly customer service. Assists the Department Manager to present the freshest, most innovative and best quality products at a competitive retail price to customers.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable to and reports to:
District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, Health Wellness Home, and Produce Department Manager. Positions that report to you:
Produce Clerks.

• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by:
  • Escorting them to the products they’re looking for
  • Securing products that are out of reach
  • Loading or unloading heavy items
  • Making note of and passing along customer suggestions or requests
  • Performing other tasks in every way possible to enhance the shopping experience
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Ensures department standards are met.
• Coordinates and troubleshoots food operation with the salad bar/juice bar area.
• Reviews the status and appearance of product for freshness and rotates or replenishes.
• Monitors refrigeration temperatures to ensure freshness.
• Sets and resets sales areas to promote products to customers.
• Stays current in the produce related issues (droughts, price jumps, weather, etc.) and prices product while being aware of the department pricing philosophy.
• Handles and satisfies customer and vendor issues on a daily basis.
• Assists with inventory.
• Understands all produce items and can inform customers of their uses.
• Unloads product, checks product in, verifies accuracy of delivery, and may log invoices.
• Trains new employees.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat, maintaining strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

• Assumes management duties in the absence of the Department Manager.
• Orders product at the Produce Manager’s discretion.
• Assists with all aspects of the fruit and holiday basket program.
• Stocks aisles, evaluates product amount, breaks down pallets, restacks cooler at day end, and transports product to the aisle.
• Assists in other areas of the store as needed.
• Performs other job-related duties and special projects as required.

• Instructs, assigns, reviews, and plans work of others.
• Maintains standards, coordinates activities, and allocates personnel.

• Ability to solve practical problems with limited standardization and to interpret instructions.
• Proficiency in arithmetic calculations involving fractions, decimals, and percentages.
• Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

High school or equivalent experience with food safety training courses encouraged. Over one year of similar or related experience.

• Must be physically able to exert up to 100 pounds of force occasionally; up to 50 pounds frequently; and up to 10 pounds constantly to move objects.
• Visual requirements: vision from less than 20 inches to more than 20 feet…