Wholesale Customer Relationship Manager

Wholesale Customer Relationship Manager page is loaded## Wholesale Customer Relationship Manager locations:
26F The Globe Towertime type:
Full time posted on:
Posted Todayjob requisition :
RAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.##
** Job Description
** We are seeking a commercially driven and strategic Senior Account Manager to own and grow a portfolio of our most critical Wholesale accounts (Carriers, ISPs, OTTs, Data Centers, and Mobile Operators).
In this role, you will move beyond transactional selling to become a trusted advisor to key industry players. You will be responsible for protecting existing revenue streams while aggressively identifying high-value opportunities to cross-sell voice, data, and infrastructure solutions. You will own the "Strategic Account Plan," orchestrating internal resources to deliver technical and commercial solutions that drive mutual profitability.#
** DETAILED RESPONSIBILITIES:**#
** 1. Strategic Account Management & Relationship Building**
* ** C-Level Engagement:
** Cultivate and maintain deep, long-term relationships with key decision-makers (C-Suite, Procurement Directors, Network Architects) within Tier 1/Tier 2 Carriers and Hyperscalers.
* ** Strategic Account Planning:
** Develop and execute comprehensive
** Strategic Account Plans (SAPs)
** for each assigned client. Map out the client’s network architecture needs, business goals, and expansion plans to align our solutions proactively.
* ** Trusted Advisor Status:
** Act as the primary commercial point of contact, understanding the client’s unique challenges (e.g., latency reduction, capacity scaling, route diversity) and positioning our network assets as the solution.
** 2. Revenue Growth & Commercial Management**
* ** P&L Ownership:
** Take full responsibility for the revenue retention and profit margin growth of your portfolio.
* ** Upsell & Cross-Sell:
** Proactively identify "win-win" opportunities to expand the relationship. Transition clients from single-product usage to multi-product adoption (e.g., expanding from Voice Termination to IP Transit, Dark Fiber, or SD-WAN).
* ** Contract Negotiation:
** Lead complex negotiations for Master Service Agreements (MSAs), bilateral interconnects, and pricing addendums to ensure profitability and compliance.
** 3. Operational Oversight & Service Delivery**
* ** RFP/RFQ Management:
** Lead the end-to-end response process for complex Requests for Proposals (RFPs) and tenders, coordinating with Solution Architects and Finance to build competitive, high-margin bids.
* ** Fulfillment Oversight:
** Act as the client advocate during the provisioning phase. Monitor critical orders and work closely with Service Delivery and Network Operations (NOC) teams to ensure solutions are delivered on time and within SLA.
* ** Churn Prevention:
** Monitor traffic patterns and usage reports to identify "at-risk" revenue early. proactively address service quality issues to prevent churn.
** Equal Opportunity Employer
** Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most.

Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York.

Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose
* In everything we do, we treat people right to create a Globe of Good.
* Vision*We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.
* Mission*We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.
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