Strategic Accounts & Sales Development Manager

Description Strategic Accounts & Sales Development Manager Job Details

Pac Aero Mission (formerly Legacy Technologies) is seeking a Strategic Accounts & Sales Development Manager who’s equal parts relationship-builder, problem-solver, and growth-seeker. In this role, you’ll handle key accounts, drive inside sales efforts, and actively pursue new business opportunities within the high-precision world of aerospace and defense manufacturing.

This position will serve as the bridge between customers and our production floor, ensuring quotes are accurate, communication is clear, and expectations are met or exceeded. In this role, you’ll also pursue new business opportunities, leveraging both inside and outside sales strategies to strengthen relationships and expand Pac Aero’s reach in the industry.

This position is full-time onsite in Mission, KS. There may be some travel expected.

• Act as the primary point of contact for assigned customer accounts, managing quotes, orders, updates, and service needs from start to finish.
• Identify new business opportunities within existing accounts.
• Identify, prospect, and develop new business leads in collaboration with the outside sales team.
• Take responsibility for quoting, ensuring timely and accurate responses to RFQs, and driving the process through to PO receipt.
• Maintain strong client relationships by providing excellent service and communication.
• Travel occasionally to meet with prospects and existing customers, attend industry events, and promote Pac Aero’s capabilities.
• Develop a deep understanding of customer requirements and coordinate with Engineering, Production, and Quality to ensure successful delivery.
• Collaborate with Sales Managers and VP of Sales to track leads, maintain accurate sales pipeline data, and support sales strategy execution.
• Maintain accurate, up-to-date information in Salesforce for contacts, quotes, visits, activities, and communications.
• Work closely with the General Manager to align customer strategies with overall site objectives.
• Use Salesforce reports to identify trends, gaps, and growth opportunities.
• Support cross-functional collaboration by aligning internal teams with customer priorities, delivery timelines, and technical requirements.
• Address issues or delays promptly and professionally, working with urgency to resolve and recover.

• 3+ years of experience in sales, customer service, or account management within a manufacturing, aerospace, or defense environment.
• A solid understanding of both inside sales processes (quoting, order entry, account service) and outside sales techniques (prospecting, relationship-building, closing).
• Excellent written and verbal communication skills and the ability to work effectively with both technical and non-technical stakeholders.
• Familiarity with Salesforce, Microsoft Office, and ERP systems; experience with manufacturing CRMs or quoting platforms a plus.
• A knack for identifying business opportunities, building rapport quickly, and translating customer needs into solutions.
• Ability to travel as needed for customer visits, prospecting, or trade events.
• Strong time management, follow-through, and organizational skills in a fast-paced, highly regulated industry.
• Experience with ITAR compliance, AS9100 standards, or defense/military customer requirements is a plus.
• Values must align with established team culture and contribute to team camaraderie.