Account Development Specialist

Summary

Execute sales growth plan and meet account specific objectives within the Distribution sales channel. Serve as the primary contact for company's distributors to address and triage all customer service needs.

• Serves as the primary point of contact for assigned accounts, including sales and service personnel.
• Targets and works to develop potential customers to build the distribution customer base.
• Promotes and sells the Fairbanks product set through consultive sales and marketing processes by developing marketing and sales campaigns including product updates, announcements, events, pricing, or products promotions.
• Evaluates customer opportunities, communicates critical information, assesses appropriate solutions, and attains sales performance goals.
• Negotiates pricing and creates proposals for sales opportunities; presents proposals and quotes to fulfill customer needs.
• Conducts follow up calls after distributor interaction to confirm that stated objectives have been met.
• Defines all custom solutions requests from the distribution network, ensures timely response to define customer needs, identify and coordinate with appropriate internal departments and personnel to meet the customer's need.
• Works with customers and freight partners to formulate and execute on product shipments and deliveries.
• Engages customer warranty and quality issues as they arise, interprets the Fairbanks Warranty and Mission Statements to determine next steps and implements or recommends a solution.
• Maintains daily call volumes to meet established metrics.
• Coordinates and tracks distributor engagement activities that are assigned to other departments and personnel within Fairbanks Scales to ensure compliance with the account strategy.
• Delivers training as needed to the distribution network employees over the phone, via video conference or in-person.
• Tracks and measures the execution of the established engagement plans with the assigned distributors and makes recommendations to improve their sales performance.
• Completes any required company training as assigned.
• Follows and upholds all company policies.
• Completes other duties as assigned.

• Bachelor's degree in Sales, Marketing, or Business or equivalent experience required.
• Minimum of two (2) years customer service and/or sales experience in an office setting is required.
• Fluency in Spanish is preferred.

• Proficient in Microsoft Office products – specifically Excel, Word, Outlook, and PowerPoint.
• Ability to learn Fairbanks Scales business and web-based systems.
• Knowledge of federal regulations and other regulatory agencies affecting responsible products.
• Knowledge of the truck, track, and floor scale market and competitors’ comparable products.
• Critical thinker with exceptional attention to detail.
• Excellent planning and problem‑solving skills.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Ability to effectively negotiate and understand concepts of pricing and profitability.
• Ability to organize and prioritize work and concentrate on multiple tasks simultaneously.
• Ability to develop and maintain positive and productive business relationships.

• General office conditions. Exposed to moderate noise levels.
• Typical schedule is weekdays 8:00 am – 5:00 pm but up to 20 % travel may be required and minimal weekend availability may be required.
• Must be able to don PPE including hearing protection, safety boots, or glasses where required for on‑site manufacturing or construction areas.

• Required to use close vision and be able to focus.
• Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk.
• Must have repetitive wrist, hand, and/or finger movement to type and work on a computer.
• Must have finger dexterity and hand‑eye coordination to work on a computer, telephone, and related office equipment.
• Regular attendance is a necessary and essential function.

Fairbanks Scales Inc. is an Equal Opportunity Employer including Disability/Vets.

Fairbanks Scales Inc. may obtain information…