Records Clerk

Job Title:

Records Clerk

Classification:
Non-Exempt

Department:
Police

Division:
Records

Supervisor:
Crime Analyst

Effective:
June 22, 2023

I. JOB SUMMARY

This position provides clerical support to the Records Bureau of the Mission Police Department. Individual will need to work effectively with the general public to solve citizens concerns/inquiries in a timely manner. Individual will receive phone calls and visitors to the department, determine the nature of the business and direct phone calls or visitors to appropriate destination. Performs a wide variety of general, technical and complex specialized duties in support of Police Department operations.

Individual will be performing other duties assigned by the supervisor/department head when needed.

Qualifications

II. EDUCATION/EMPLOYMENT REQUIREMENTS? High school diploma or G.E.D. required.? Applicant will be subject to a complete background investigation. Incomplete, inaccurate and/or failure to report information will cause the applicant rejection from consideration.? Applicant must take and pass a drug, physical, and pre-placement screening administered by the City of Mission doctor at the City's expense.? Must be able to type 50 wpm and have good filing skills.?

Must be proficient in working with personal computer, typewriter, and general office equipment.? Must have knowledge of Microsoft Word, Excel, and E-Mail.? Must be able to use a 10-key calculator.? Minimum two (2) years experience with office/clerical procedures.? Must be in possession of a neat and professional appearance and demeanor.? Ninth grade level written and oral communication proficiency.? Must be able to communicate proficiently in the Spanish and English language.?

Must have a current valid class "C" driver's license from the department of Public Safety with no more than two (2) moving violations within the past two (2) years. ? Must demonstrate the ability to learn legal issues, Texas Open Records Act, Texas Penal Code, Texas State Library regulations and the Code of Criminal Procedure and other relevant codes and laws.?

Must demonstrate the ability to learn NIBRS (National Incident Based Reporting System)? Must demonstrate the ability to learn Enterprise Law Enforcement Software

III. SKILL AND ABILITY REQUIREMENTS? Ability to follow a firm work schedule as directed by supervisor.? Ability to compute, maintain and prepare complex records correctly, insuring confidentiality.? Ability to deal with public relation issues and various types of citizen inquiries tactfully, courteously, and in a business matter.? Ability to compute and record numbers correctly.? Ability to follow instructions orally or in written form and perform tasks with little or no supervision.?

Ability to establish and maintain effective working relationship with office staff, auxiliary departments, elected officials and the general public.? Ability to perform work that is routine and detailed.? Ability to perform a wide variety of different types of tasks without the variety itself causing a loss of efficiency.? Ability to speak and write clearly and accurately.? Ability to make decisions based on available date/criteria, laws and regulations, or city policy.?

Ability to handle special projects of diverse nature as assigned.? Ability to read and interpret documents such as safety rules and city policy procedures.

IV. ESSENTIAL JOB FUNCTIONS? Answer telephone with clear, courteous, and business voice, and directs the calls to the appropriate destination to expedite response.? Receive visitors, answers questions and inquiries to resolve issues at hand or directs to appropriate destination.? Perform money transactions and cash log reports? Provide assistance on Inter Agency requests? Perform and assist on Record Destruction duties? Records and track alarm calls received, and bill for excessive false alarms.?

Provide local record checks when needed.? Answer phone lines and communicate information to the communications officer on duty and/or investigators.? Provide customer service as needed for citizens and others at the front window.? Perform data entry of arrest reports and create criminal information jackets.? Record criminal history checks/Backgrounds.? Assist Uniform personnel with software issues or concerns.? Perform data entry of property for the following categories;

evidence, found items, stolen items, released items, local stolen vehicles, recovered stolen vehicles, and other required information.? Assist with the review and correction of old or incorrectly entered data.? Assist Probation department on criminal data on defendants.? Gather NIBRS statistical information and forward to

D. P.S. in Austin.? Assist administration as requested.? Daily sorts and files letters and other documentation where directed.? Type letters and other documents as requested and within the time frame specified by supervisor.? Copy documents, utilizing office equipment, as directed.? Merge incoming police reports? Keep an accurate log of…