Customer Service Representative; Bilingual

Customer Service Representative (Bilingual) – Speedy Cash, Mission, TX

As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.

Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you’ll be offered hands‑on training, coaching, and development as we invest in your long-term success. If you’re looking for an opportunity to advance at a fast‑growing, profitable, impact‑driven company, then read on!

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, including on‑site vehicle appraisals, store errands, external marketing, and participating in in‑store and community events.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast‑paced environment and effectively navigate multiple tasks to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full‑time work schedule with regular, in‑person attendance, including weekends. Minimum 40 hours per week.

• High school diploma or equivalent.
• Excellent verbal and written communication skills, professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years old (19 in Alabama).
• Background check required; results considered in accordance with applicable law.
• Ability to meet physical demands, including standing up to 90% of the time, moving and transporting up to 25 pounds, and operating mechanical controls such as a keyboard.
• Nice to have:
  Experience in check cashing, document verification, or money order processing.
• Nice to have:
  Prior cash handling, cash drawer/vault management experience.
• Nice to have:
  Bilingual (English/Spanish) is a plus and may be required for certain locations.
• Nice to have:
  Valid driver’s license, auto insurance, and personal vehicle for use throughout the workday (mileage compensated).

• Paid on‑the‑job training and a comprehensive new hire program.
• Access to a robust learning management system with e‑learning modules.
• Cross‑brand training enabling movement into opportunities at any of 11 brands across the country.
• Enrollment in a Key Holder Program designed to enhance leadership potential for promotion.
• Performance‑based career advancement.
• Educational reimbursement program.
• Multiple coverage choices for medical insurance, including telemedicine and HSA/FSA options.
• Traditional 401(k) and Roth 401(k) retirement plan with generous company match.
• Company‑sponsored life and AD&D insurance.
• Basic and Enhanced voluntary benefits: dental, vision, short‑term and long‑term disability, supplemental life & AD&D, accident, critical illness, hospital indemnity,  protection, legal services, pet insurance.
• Free access to mental health resources, life coaching through Employee Assistance Program.
• Free access to…