Customer Service Representative; Bilingual

Customer Service Representative (Bilingual)

Speedy Cash – Mission, TX
As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our high‑performance environment by building connections with our diverse customer base and processing transactions, such as check cashing, money transfers, and customer payments, while providing exceptional in‑store experiences.

Many of our senior leaders launched their careers from this dynamic entry‑level position. You’ll receive hands‑on training, coaching, and development as we invest in your long‑term success. If you’re looking to advance at a fast‑growing, profitable, impact‑driven company, this is the place for you.

The hourly wage for the position is $15.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

• Paid on‑the‑job training and a comprehensive new‑hire program.
• Access to a robust learning management system with e‑learning modules.
• Cross‑brand training that enables future opportunities at any of our eleven brands.
• Enrollment in a Key Holder Program designed to bolster leadership potential.
• Performance‑based career advancement.
• Educational Reimbursement Program.
• Multiple medical insurance coverage choices, including telemedicine and HSA/FSA options.
• Traditional 401(k) and Roth 401(k) retirement plans with a generous company match.
• Company‑Sponsored Life and AD&D Insurance.
• Basic and Enhanced voluntary benefits (dental, vision, short‑term and long‑term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity,  protection, legal services, pet insurance).
• Free access to mental health resources, life coaching, and more via our Employee Assistance Program.
• Free access to exclusive discounts through our Discount Marketplace.
• Paid time off that grows with you, starting with 12 days in your first year.
• A relaxed, business‑casual dress code that includes jeans and sneakers.
• Benefits subject to change without notice; certain benefits are subject to terms of the governing plan documents.

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions accurately.
• Maximize customer success by offering personalized financial services that suit their lifestyles.
• Enter and maintain customer information with precision into a point‑of‑sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing appointments.
• Perform duties outside the office, including on‑site vehicle appraisals, store errands, external marketing, and community events.
• Maintain internal and external store appearance and meet cleanliness standards.
• Maintain office security protocols and conduct opening/closing procedures, including vault and cash drawer management.
• Uphold compliance with company policies, procedures, and all relevant local, state, and federal laws.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic, fast‑paced environment and effectively navigate multiple tasks to meet performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full‑time work schedule with regular, in‑person attendance (including weekends); a minimum of 40 hours per week.

• High school diploma or equivalent.
• Excellent verbal and written communication skills and a professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency using phones, POS systems, Microsoft Office, and other computer systems.
• Minimum 18 years of age (19 in Alabama).
• Background check required.
• Ability to meet physical demands: standing up to 90% of the time, moving up to 25 pounds, operating mechanical controls.

• Experience in check cashing, document verification, and/or money order processing.
• Prior cash handling, cash drawer/vault management experience.
• Bilingual…