Universal Banker - Mission

Job Classification:

Full-Time, Non-Exempt

Lobby Operations Manager/Supervisor

The Universal Banker is responsible for conducting teller transactions and cash vault transactions in an accurate and timely manner and is also responsible for the sales and servicing of all bank products and services. Responsible for opening and closing personal and commercial new accounts. Perform maintenance to customer accounts and assist with all lobby services as requested including answering phones, safe deposit entry, answer customer questions and resolves related account problems.

The Universal Banker works with the operations and lending team to achieve personal goals in the areas of deposit growth, business relationship growth, and consumer relationship growth. Also responsible for providing operational support and exceptional customer service while maintaining essential controls and safeguards. The Universal Banker identifies customer needs for bank products and services; and reports directly to the Lobby Operations Manager/Supervisor.

Work involves a high level of interaction with customers and staff and requires an ability to communicate effectively with prospective and current customers.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. The duties listed below may not include all responsibilities that the person in this role may be asked to perform. May be required to perform other related duties, as assigned, including cross training across other departments, as necessary.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for providing customers and potential customers with information relating to the Bank’s account products and explaining the services connected to each type, such as the use of ATMs, direct deposit, and overdraft protection
• Processes teller transactions in an accurate and timely manner (i.e. deposits, withdrawals, payments, transfers, check cashing, negotiable purchasing, etc.)
• Accurately opens and closes accounts in accordance to operating controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer assets
• Maintains current knowledge of the bank’s new account opening procedure
• Responds effectively to customers requesting to close their accounts, determining the reason and offering possible alternatives
• Constantly looks for ways to improve processes that will improve the customer’s experience and communicate those ideas to Branch Management
• Processes assigned reports and/or job duties in an accurate and timely manner
• Resolves client complaints and provides error resolution in a timely manner
• Balances client service and risk management in error resolutions
• Participates in branch staff training to diminish the possibility of additional occurrences of errors
• Demonstrate knowledge and understanding of the new accounts system database to manage and maintain customer account information
• Performs duties for entry/exit for safe deposit box customers, and opens & closes safe deposit boxes by following safe deposit box policies & procedures, if applicable
• Assist customers with telephone inquiries to provide solutions to their banking needs
• Assists customers with routine account-related requests; researches and resolves account service inquiries/issues; and responds to client inquiries promptly, effectively, and professionally
• Utilizes marketing techniques to build relationships by actively cross selling and marketing new and existing products and services to current and potential customers
• Assists with efforts to identify and implement a positive overall customer experience
• Contributes towards fostering teamwork within the department
• Assists with check orders, debit cards, and online services.
• Perform all other related duties as assigned
• Complies with federal and state regulations and all established bank policies and procedures.

• Support and promote…