Relationship Banker

Overview

Position at Bank of America that engages clients in the lobby to educate and assist with banking transactions through self‑service resources such as mobile, online banking, and ATMs. The role involves processing cash transactions, building client relationships, and driving the overall client experience.

• Execute the bank’s risk culture and strive for operational excellence.
• Build relationships with clients to meet financial needs.
• Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience and manage cash responsibilities.

• Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results.
• Collaborative, capable of building and nurturing strong relationships.
• Passionate about delivering an experience that improves clients’ financial lives.
• Confident in identifying solutions for clients based on their needs.
• Effective communicator, comfortable engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confident in educating clients on simple banking transactions through ATM, online, and mobile banking.
• Strong critical thinking and problem‑solving skills to meet clients’ needs.
• Adheres to all established processes and regulatory guidelines.
• Efficient time and capacity management, focusing on results for clients.
• Willwork weekends and/or extended hours, and may be scheduled at any financial center within a reasonable distance.

• Experience in financial services and knowledge of industry products and solutions.
• One year of successful sales experience in a salary‑plus‑incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor’s Degree or a business‑relevant Associate’s Degree (e.g., business management, administration, finance).

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience
• Branding
• Client Management
• Client Solutions
• Advisory
• Relationship Building
• Business Development Pipeline Management
• Prospecting
• Referral Identification
• Referral Management

1st shift (United States of America). 40 hours per week.