Sales and Service Specialist

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas, employing over 22,000 teammates in North America. BSRO operates more than 2,200 company‑owned stores, including Firestone Complete Auto Care, Tires Plus, and Wheel Works. With locations across North America and over $4.5 billion in tire and auto‑service sales, BSRO offers a career‑building environment.

Retail

The retail Sales and Service Technician (SST) is a hybrid role that serves both customers and store operations. The SST evaluates customer needs, recommends products and services, performs entry‑level vehicle services, and ensures customer satisfaction through thorough and timely completion of tasks. This position is intended as a key pipeline for future career growth within Firestone Complete Auto Care.

• Customer service, sales, and customer issue resolution – 75% of time.
• Basic vehicle service tasks (oil, tires, fluids) – 25% of time.
• Store operations (opening/closing, inventory, displays) as needed.
• Assist management or act as Manager‑On‑Duty in certain circumstances to support development.

• High School Diploma or equivalent.
• Valid automobile driver’s license.
• Customer‑service orientation and growth mindset.
• Ability to learn and perform basic vehicle service tasks.
• Ability to learn and operate store systems.

• Associate degree or non‑traditional education/training that demonstrates a growth mindset.
• Previous consumer retail sales experience.
• Previous automotive experience a plus.
• Previous management or supervisory experience a plus.

• Medical, Dental, and Vision coverage starting day 1.
• Paid vacation and holidays.
• On‑the‑job training and company‑funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On‑demand pay program available.

Bridgestone is a proud Equal Employment Opportunity employer. We consider all individuals for employment regardless of age, color, national origin, citizenship status, disability, race, religion, sex, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Hired candidates must complete a Form I‑9 Employment Eligibility Verification at the start of employment. Temporary work authorization or the need for sponsorship may disqualify a candidate from employment.