Mobile Expert, VR

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

This role supports customers by providing expert guidance on wireless sales and communication solutions to meet individual needs. It involves assisting inbound callers in selecting appropriate devices and service packages tailored to their requirements. The role requires mastery in analyzing customer needs and recommending personalized wireless, voice, and data products. Success is measured by achieving sales targets, delivering quality customer experiences, and maintaining high standards in sales processes.

The work directly influences customer satisfaction and loyalty through informed and personalized service interactions.

• Drive sales growth and customer loyalty by delivering personalized wireless device and service solutions during inbound interactions
• Enhance product and process knowledge through continuous training on new skills, systems, and resources
• Apply sales skills to acquire new customers with a focus on results‑oriented approaches and confidence
• Utilize digital tools consistently to support customer interactions and onboarding processes
• Also responsible for other duties/projects as assigned by business management as needed

• High School Diploma/GED (Required)
• 12 months of customer service and/or sales experience, retail environment (Preferred)

• Customer Acquisition Sales skills in new customer acquisition, including competitive drive and confidence for success (Required)
• Troubleshooting 12 months multi‑tasking and navigating between Windows systems. Troubleshooting and working knowledge of IoT. Computer hardware proficiency. (Required)
• Customer Satisfaction Provide superior customer service, building loyalty and customer satisfaction (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel required:

No

Hourly Base Pay: $19.00 Annualized Incentive Target: $18,000

Successful candidate’s actual incentive earnings vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are all owners, every employee at T‑Mobile is eligible for an Annual Stock Grant.

At T‑Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part‑time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance.

We also offer mobile service and home internet discounts, pet insurance, and access to commuter and transit programs!

Never stop growing! As part of the T‑Mobile team, you know the Un‑carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it.

You’re unstoppable!

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment…