Manager - Contracts & Sales Support

Adecco is currently seeking Manager-Contracts & Sales Support to support our client's Commercial Operations in Mississauga, ON . You will be managing our client's contracts administration, maintenance renewals, invoicing, accounts receivable follow-up, licensing and accurate maintenance of product and customer records. This role supports Sales, Finance, Executive Management, and Customer Support, ensuring efficient contract-to-cash processes and compliance with internal policies.

• Pay rate : $80K-$100K (35-hour workweek) depending on experience
• Location: Mississauga, ON
• Shifts: Monday-Friday 8:30am-5:00pm (Hybrid)
• Job type: Permanent

• Vacancy Status: This posting is for an existing vacancy .

Responsibilities:
Contracts & Licensing

• Draft, review, revise, and maintain software license agreements, supplements, and addendums.
• Review customer contracts and work with Executive Management to assess terms and provide recommendations.
• Maintain organized electronic and physical contract records.
• Issue permanent and temporary software licenses as required.

Maintenance Renewals

• Manage all maintenance renewals, including calculations, quotations, invoicing, and customer follow-up.
• Issue renewal invoices 90 days prior to expiry and track renewals through to payment.
• Update renewal schedules and product records upon payment.

Invoicing & Accounts Receivable

• Generate sales and maintenance invoices using BBS Enterprise Manager and submit to Finance for posting in Quick Books.
• Maintain accurate invoice records and PDF archives.
• Perform A/R follow-up on outstanding invoices and update collection status and payment timelines.

Sales Operations Support

• Provide pricing, quotations, and customer support related to products, licenses, and maintenance.
• Process sales orders by validating purchase orders, issuing temporary licenses, providing download instructions, updating databases, and ensuring maintenance and A/R records are current.
• Maintain the Master Price List and HAS Price Appendix.

Product & Data Management

• Maintain the product and licensing database, including migrations, system changes, license status, and usage updates.
• Ensure data accuracy for products, systems, nodes, and license types.

Trademarks

• Administer trademarks, including new applications, renewals, declarations of use, and coordination with external legal counsel.
• Maintain complete trademark records in both electronic and physical formats.

Finance & Compliance Support

• Coordinate with Finance to complete customer documentation requests (W-9, W-8
  
  BEN, Certificates of Residency, questionnaires, vendor registrations).

Events & Logistics

• Support conference and event planning, materials preparation, shipping, and on-site assistance if required.
• Possible attendance at events.
• Prepare shipping documentation and coordinate Fed Ex shipments, including return shipments for events.

Systems Access Administration

• Issue and manage customer credentials for the Support Portal and internal wiki.

Skills & Experience:

• Minimum 5 years' experience in a similar role.
• Strong organizational and administrative skills with exceptional attention to detail.
• Experience in contracts administration, sales operations, invoicing, or licensing environments.
• Ability to manage multiple priorities and work across Sales, Finance, Legal, and Customer Support.
• Professional communication skills and a high degree of discretion and confidentiality.
• Mu st be legally eligible to work, and reside in Canada

Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.
At Adecco our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we're making the future work for everyone.
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