Scheduling Officer

Job Title

Scheduling Officer

Staff

Relief/Casual

remote

$19.50 per hour

Althea Alli

Email: [email protected]

Fax :

Peel Senior Link, a non‑profit charitable organization established in 1993, provides personal care & home‑making and other complementary support services. Peel Senior Link maximizes independent living—helping seniors live with dignity, stability, and safety. Peel Senior Link is funded by the Ministry of Health and Long‑Term Care through Ontario Health - Central, grants, and personal and corporate donations.

Reporting to the Manager, Client Services the Relief Scheduling Officer manages the staffing schedules of all frontline staff in accordance with the Collective Agreement, ensuring all agency sites have daily, 24‑hour shift coverage to meet client care needs using Alayacare. The Relief Scheduling Officer provides scheduling support to the scheduling team.

• When contacted by staff unable to report for their scheduled shift, arrange for shift coverage, record changes in PSL’s client information and management system, and notify supervisors of any temporary changes to site schedules.
• Maintain a record of all sick calls/other time‑off issues based on scheduling calls and on‑call reports.
• Maintain on‑call availability and provide an updated version to the on‑call supervisor at day’s end (check with staff to ensure their availability remains unchanged).
• Respond to email and telephone calls from staff on various issues, such as collecting availability, noting problems with schedules and fixing accordingly, and updating staff schedules while ensuring appropriate record keeping of all changes to staffing schedules throughout the scheduling period.
• Liaise with HR team and site supervisors with regards to new hires, open lines, start dates, site orientations, and medication training coordination as needed.
• Meet new hires, review scheduling procedures for new staff.
• Update relevant communication records, together with HR team, to ensure site orientations and medication training completed for all new staff.
• Provide schedules to staff at their request or periodically as needed.
• Send notifications to frontline staff and/or supervisors reminding them of upcoming scheduling periods and posting dates.
• Participate in Head Office orientations organized by HR: presenting scheduling guidelines to new hires.
• Attend sites for special events as required.
• Record and input into PSL’s client information and management system all approved staff time‑off (provided by site supervisors), coordinate vacant lines and input shifts for reassignment, and ensure accuracy of staff schedules prior to 4‑week postings.
• Post a 4‑week shift schedule and unassigned list, utilizing all availability as per Collective Bargaining Agreement.
• Update unassigned shifts on a weekly basis and share with frontline staff and supervisors to encourage PSL coverage of shifts.
• Monitor staff overtime, ensure fairness of shift allocation and monitor external agency usage.

• Social Services/Administration Degree or Diploma
• Minimum of one year in a team leader/scheduling/administration position
• Minimum one year of experience working with seniors in a healthcare or community services setting
• Experience working in a unionized environment preferred
• Adept in the use of MS Office applications (Word, Excel, Outlook, PowerPoint, etc.) and client/employee software programs.
• Transparent Criminal Record Check (completed in the last 6 months)

• Employee assistance program
• RRSP match

• Bachelor's Degree (preferred)

• Administrative: 1 year (preferred)

Pay: $19.50 per hour

Hybrid remote in Mississauga, ON L5B 3C2

Peel Senior Link is committed to developing an inclusive, barrier‑free selection process and work environment. If you require accommodation at any stage of the recruitment and selection process, please contact Human Resources  part of our ongoing commitment to health and safety in the workplace, COVID‑19 vaccination is strongly recommended.

We thank everyone for their expression of interest; however, only those candidates selected for an interview will be contacted.