Service Coordinator

Responsibilities

• Responsible for coordinating with technicians and customers as needed.
• Answer phones and direct calls as required.
• Create, manage, and close service call work orders, ensuring accurate updates across internal systems and client portals.
• Proven experience as an administrative or office admin assistant.
• Knowledge of office management systems and procedures.
• Excellent communication skills both verbal and written.
• Proficiency in MS Office (MS Excel, MS Word, Outlook and MS PowerPoint).
• Excellent typing and data entry skills.
• Ability to deal effectively and courteously with all staff, customers and general public.
• Customer service is a must.
• A proven team player with the ability to succeed in a fast‑paced, rapidly changing environment.
• Robust understanding and commitment to confidentiality requirements.
• Exceptional organizational skills, attention to detail and the ability to multi‑task.
• Able to work independently with minimum supervision.
• A positive, can‑do attitude and customer‑focused approach to handle challenging situations with integrity, empathy and sincerity.

• Post‑secondary education in Business, Administration or a related field (or equivalent experience).
• Strong customer service orientation with a professional and positive approach.
• Excellent written and verbal communication skills.
• Strong organizational skills with attention to detail.
• Ability to prioritize tasks and manage multiple inquiries in a fast‑paced environment.
• Proficiency with Microsoft Office (Outlook, Excel, Word); experience with client portals or CRM systems is an asset.

• Join a growing, values‑driven company dedicated to operational excellence and innovation.
• Work alongside a collaborative team that supports career growth and development.
• Competitive salary, benefits package, and learning opportunities.
• Be part of a company that protects lives and property through world‑class fire protection services.

Onyx‑Fire Protection Services is an equal opportunity employer committed to fair and respectful treatment of all individuals. We value diversity as a strength and strive to create an inclusive workplace. In accordance with provincial legislation and our Accommodation Policy, we welcome accommodation requests throughout the hiring process.