Assistant Facilities Manager

What this job involves
As an Assistant Facilities Manager at JLL, you will help the FM team to oversee client office buildings managed by JLL while reporting to the Facilities Manager and working as part of the overall Facilities Team to manage a range of soft services and provide necessary support to ensure efficient and effective running of the site. You will manage providing first line soft services to the site including reception, mail operations, meeting & events, cleaning, waste & recycling, vending & food services while monitoring and maintaining office equipment and supplies and managing regular contact and meetings with relevant vendors to report on issues, recommendations.

This role involves managing Trouble Ticket (Corrigo requests) and interfacing with internal customers to action queries promptly in line with service level agreements. You will manage safety issues while maintaining regular scheduled meetings and records of training and providing visitors' support by interfacing, gathering and communicating up to date information to staff, clients and directly contributing to JLL's mission of delivering exceptional facilities management excellence through comprehensive soft services coordination, client support, and operational oversight that ensures seamless building operations, client satisfaction, and strategic facility optimization.

What your day-to-day will look like

Manage first line soft services including reception, mail operations, meeting & events, cleaning, waste & recycling, vending & food services for comprehensive site operations

Monitor and maintain office equipment and supplies while managing regular contact and meetings with relevant vendors to report on issues, recommendations and cost estimates

Conduct weekly walk-rounds with ensuring cleaning quality standards are maintained while managing Corrigo work order requests and customer interface

Manage safety issues.

Provide support by interfacing with clients in information gathering and communication

Assist in organizing internal and external Client events while managing quality of conferencing facilities.

Raise purchase requests while managing other communication channels for comprehensive site coordination and administrative support.

Required Qualifications

High School Diploma or equivalent OR successful proven work experience as assistant facilities manager or coordinator

Experience in commercial real estate management industry as third-party provider, corporate, or consultant with experience using Computerized Maintenance Management System (CMMS)

Must be located in the area with reliable transportation to drive to client buildings as needed for comprehensive site management and operational support

Excellent customer, computer, managerial, verbal and written communication skills with ability to multi-task and effectively organize responsibilities for portfolio goals

Understanding of basic technical aspects of property including mechanical and electrical systems with computer proficiency experience with Microsoft Office Suite

Ability to work independently with little supervision and effectively deal with stressful situations while being self-motivated, confident, energetic, and flexible

Goal-oriented ability to focus on meeting all performance targets while adapting to rapidly changing situations for comprehensive facilities management effectiveness.

Preferred Qualifications

Experience in related field such as business, hospitality, facility/property management for enhanced operational understanding and leadership capabilities

Corrigo CMMS exposure for enhanced maintenance management system understanding and operational effectiveness across diverse facility environments

Experience with internal and external Client events organization while understanding conferencing facilities management and facilities coordination

Knowledge of communication channel management while understanding purchase order processes for comprehensive administrative coordination

Understanding of Building Operations /Facilities responsibilities while providing coverage capabilities when appropriate for operational continuity

Experience with support coordination while interfacing locally with clients and assisting site manager.

Knowledge of comprehensive compliance and risk management.

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