Receptionist and Office Administrator

Central is an industry leader in performance-driven marketing-at-retail solutions, specializing in both packaging and point-of-purchase (POP) display with clients across North America. Our dynamic company offers employees a collaborative, client-focused and business casual workplace with excellent benefits, and a unique supportive family culture.

About The Central Group of Companies
The Central Group of Companies is a Platinum Best-Managed Company, and an industry leader in Performance  40+ years, Central has provided its impressive client base with retail packaging, displays, and fixtures that deliver measurable results. We combine proprietary shopper marketing techniques with award-winning design, excellence in operations and retail installation, to bring innovative and value-engineered solutions to our clients.

Receptionist & Office Administrator
We are currently recruiting a highly motivated individual for the role of Receptionist & Office Administrator.

JOB SUMMARY
The Receptionist serves as the first point of contact for visitors, clients, and employees, creating a professional and welcoming environment. This role is responsible for managing front desk operations, coordinating office administration activities, maintaining office supplies and common areas, supporting meetings and events, processing shipping and purchasing activities, and ensuring the efficient day-to-day operation of the office.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Reception

Answer and direct incoming telephone calls promptly and professionally in accordance with company procedures.

Welcome visitors, clients, and vendors with a courteous and professional attitude.

Monitor visitor sign-in procedures, issue visitor badges, and ensure compliance with visitor and safety policies.

Receive, sort, and distribute incoming mail and courier deliveries.

Receive and direct incoming packages and samples to the appropriate departments.

Update company phone directories, extension lists, and mail slots as required.

Coordinate updates to lobby welcome screens as required.

Maintain a clean, organized, and welcoming reception area.

Ensure the guest washroom is stocked with soap, hand cream, and other necessary supplies.

Maintain kitchen refreshments by stocking coffee, tea, milk, cream, sugar, honey, and other beverage supplies.

Meeting & Visitor Services

Schedule and confirm meeting room bookings in Outlook and resolve scheduling conflicts.

Prepare boardrooms and meeting rooms for meetings, including coordinating and setting up catering and lunch orders.

Stock boardroom kitchenettes daily with beverages, coffee, and cutlery.

Post daily meeting schedules and monthly Wi-Fi information.

Coordinate catered meals while ensuring dietary restrictions and company food policies are followed.

Research and maintain relationships with catering vendors.

Office Administration

Maintain the cleanliness and organization of reception, boardrooms, lunchrooms, kitchenettes, wellness rooms, meeting rooms, mail areas, and washrooms.

Ensure all common areas remain clean, organized, and presentable throughout the day.

Monitor office appearance and report maintenance or repair requirements to management.

Coordinate office repairs, maintenance, and vendor services as required.

Maintain inventory and replenish office supplies, stationery, beverages, snacks, kitchen supplies, feminine hygiene products, first aid supplies, and other workplace essentials.

Refill coffee, tea, and beverage stations daily.

Fill office candy dispensers and coordinate snack, candy, and popcorn replenishment as required.

Ensure kitchen appliances, dishes, sinks, refrigerators, microwaves, dishwashers, and shared kitchen spaces remain clean, organized, and in good working order.

Support seasonal office decorating and workplace initiatives.

Assist with general office events and employee engagement activities as assigned.

Shipping & Courier Coordination

Prepare outgoing shipments using the most cost-effective courier services.

Accurately determine shipment dimensions and weights.

Prepare shipping labels and customs documentation for domestic and international shipments.

Maintain shipping records and reconcile courier invoices.

Resolve shipping discrepancies with courier providers and forward approved invoices to Accounts Payable.

Purchasing

Create purchase orders using the company purchasing system.

Receive purchased goods into the system and forward invoices for payment.

Coordinate purchasing for office supplies, groceries, coffee, cleaning products, shop supplies, catering, and other operational requirements.

Unpack and organize incoming deliveries.

Maintain appropriate inventory levels while supporting cost-effective purchasing practices.

Coordinate with vendors and suppliers to ensure timely delivery of products and services.

Reporting

Maintain accurate shipping records and monthly reports.

Maintain catering, wellness, coffee, grocery, and other operational reports as required.

Complete additional administrative reports as assigned.

General…