Operations Coordinator, Service & After Sales

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Operations Coordinator, Service & After Sales

Location:

Mississauga, ON, CA, L5R 4J5

General Summary
The Operations Coordinator, Service and After Sales (SAS) is responsible key duties that support day-to-day operations in the department. This includes across department responsibilities related to key document processing, department reports, actions plans and dealer communications as a number of the primary duties for this role.

This is a 15 month full-time contract position.

Essential Duties and Responsibilities

Dealer billings and vendor payments for multiple business deliverables that includes:

Manual data entry, responses to dealer/vendor inquiries and record-keeping

Troubleshooting and resolution of claims submitted by dealers

Improvement and/or automation of administrative processes as required

Accounting/Finance responsibilities that includes:

Preparation of purchase requisitions and orders

Reconciliation and processing of vendor invoices

Processing, tracking and maintaining accurate log of vendor credits or rebates

Weekly and monthly coordination for executive and departmental reports that includes:

Gathering of information and materials from business owners/sources to distribute

Preparation of professional presentations in Excel and Power Point

Timely distribution of reports to KCA Executives and Department Management

Completion of key monthly and quarterly reports in support of field staff (DPSMs) and internal (SAS) team members, including comprehensive Dealer Performance KPI Report

Manage Dealer Support Hub to ensure that dealer requests are accurately logged and distributed to provide accurate responses in a timely manner

Administrative support for Director and Senior Department Managers (SAS), including:

Travel and event arrangement

Drafting internal and external communications

Troubleshooting and/or escalating administrative concerns

Ordering supplies and support for other special requests

Support planning and execution for internal and external department events/meetings

Skills/Knowledge/Experience/Education Requirement

Post-Secondary degree/diploma in Business Administration or like discipline required

2-3 years' experience in Coordinator/Administrative role preferred

Intermediate proficiency with Excel, PowerPoint, Word, and Outlook

Strong knowledge of office procedures and practices

Organization and time management skills

Why Kia?

We operate as a lean and agile team, recognizing the value of each individual's contributions.

Experience the excitement of a fast-paced and growing organization.

Gain exposure and a deeper understanding of your function and the business.

Benefit from employee development and educational offerings.

Join a workplace that fosters a sense of belonging and family.

Be a part of the team behind AJAC's Best Car of the Year award.

Perks and Benefits

Subsidized on-site company catered lunches and a hot beverage program.

Employer-paid company health benefits, spending allowance, and RRSP matching program.

Flexible work schedules and summer hours.

Vehicle programs.

Employee development programs and tuition reimbursement.

SMART Casual Dress code.

Employee lease and car purchase discounts;
Friends of Kia discounts.

On-site gym, ping-pong, basketball, and badminton court.

Other company-provided perks.

Kia Canada Inc. is an equal opportunity employer who provides an inclusive and accessible environment for everyone. As such, we will accommodate disabilities during the selection process and we will collaborate with you to meet your needs. We thank all candidates for their interest; however, only those selected for an interview will be contacted.

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