Bilingual Client Service Coordinator

Electronic Products Recycling Association (EPRA) is a recognized, industry-led, not-for-profit organization that operates regulated recycling programs across Canada. We provide environmental compliance programs for manufacturers, distributors, retailers and other suppliers of electronics and represent the largest network of qualified processors and drop-off locations in Canada. Our mandate is to ensure end-of-life electronics are collected, recycled and handled in a safe, secure and environmentally-sound manner.

We currently have an opening for a Bilingual Client Service Coordinator based out of our Mississauga head office located at 5750 Explorer Drive.

This is a six-month contract position that could become permanent for the right person.

Role Overview :
Reporting to the department supervisor, the Bilingual Client Services Coordinator is a key member of our Steward Services team and is responsible for facilitating the jurisdictional compliance requirements of our Stewards (clients) that addresses the electronic recycling needs of consumers and businesses across Canada.

Key Responsibilities:

Understand the applicable Canadian (EPR/IPR) recycling regulations

Educate clients on regulations and steps required to maintain program compliance

Account management ensuring remittances are made

Outreach and follow-up on report documentation

Assist with invoicing questions and concerns

Audit control ensuring documents match and balance

Identify and resolve issues with service providers

Execute other ad hoc projects upon request

Ideal Candidate:

Experience in customer service or in administrative service, in a contact centre or similar office environment

Strong knowledge of Microsoft Office

Highly organized, analytical and detail-oriented

Computer savvy, current on new technology and quick to learn new systems

Comfortable and effective dealing with our clients and the public over the phone

Excellent written and documentation skills

Self-motivated and disciplined to work without direct supervision

Team player, who functions well within a team environment

Able to multi-task in a fast paced and dynamic setting

Basic understanding of accounting principles/finance background is a strong asset

Experience in the fields of environmental compliance/stewardship and/or regulations and permits are an asset

Fluency in French at a professional level is a MUST

Able to work all rotating day/evening shifts (7 am - 3 pm, 9 am - 5 pm, 11 am - 7 pm) out of the Mississauga head office

Remuneration

Vacation time

Flexible, hybrid work arrangements

Reimbursement of travel expenses - if applicable

Professional development opportunities

You will be part of a small and positive team that works in the increasingly important recycling industry to ensure environmental protection.

EPRA is committed to providing an inclusive, equitable and accessible environment. Our goal is to attract and retain highly talented employees from diverse backgrounds. We are committed to providing accommodation to applicants throughout the recruitment and hiring process. In addition, we may use AI tools to screen applicants and assist in evaluating candidate qualifications. However, all final hiring decision are made by our recruitment team.

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