Head Office Administrator

Position: HEAD OFFICE ADMINISTRATOR
Head Office Administrator
Be the organizational force that keeps Duka's head office running with clarity, precision, and purpose.

At Duka, the Head Office Administrator is more than an administrative role, it's the operational backbone of our head office and a key connection point for property managers, residents, owners, and trades. You'll be the friendly, knowledgeable voice people rely on and the steady support system that keeps daily operations moving smoothly.

Why Choose Us
At Duka, people are at the heart of everything we do. We offer a comprehensive benefits program, including extended health coverage, Work Perks, and much more to support your well-being in every stage of life.

But benefits are just the beginning. We're committed to investing in your long-term success through continuous development, growth opportunities, and meaningful support. When you join Duka, you join a company that believes in empowering its people, professionally and personally.

Who You Are
You're someone who brings professionalism, warmth, and structure to everything you do. You enjoy working in a dynamic office environment and you're confident handling a variety of tasks with accuracy and care.

Our Ideal Candidate

Has completed high school (post-secondary education is preferred)

Brings 1-2 years of administrative experience, ideally in property management or customer service

Communicates clearly, manages time well, and knows how to create a positive experience for everyone they interact with

What You'll Do
Every day will be a mix of communication, coordination, and action. You will:

Look after assigned portfolio of properties

Work closely with Condominium Manager(s) on daily tasks supporting the residents

Keep the Office Manager updated and supported on daily operations

Manage incoming emails, correspondence, and calls, responding within 24 hours

Prepare outgoing mail and receive packages at the office

Draft, and organize documents for residents, owners, boards, trades, and managers

Maintain filing systems, databases, service agreements, and contractor records

Support fee collection and report outstanding charges

Assist with event planning and preparing various meeting packages

Coordinate access for trades and ensure proper handling of keys for units and common areas

What It's Like to Work at Duka?
At Duka, you'll be part of a collaborative, experienced team that values professionalism, integrity, and the human side of property management. We believe in setting our people up for success from day one, offering hands-on training, ongoing mentorship, and a leadership team that’s always within reach.

You'll grow, you'll be supported, and you'll be surrounded by colleagues who genuinely care. This is a place where you can build a rewarding career while making a meaningful impact on the communities we serve.

Compensation & Benefits

Competitive, market-driven compensation package

Supported Time Off program to help you recharge and maintain balance

Comprehensive extended health benefits

Dental and vision coverage for long-term wellness

Life and Accidental Death & Dismemberment insurance for added peace of mind

Corporate Good Life Fitness partnership to support your health and lifestyle

Ongoing training and professional development programs to help you grow your skills and advance your career

Regular corporate events and team-building activities that strengthen connection and celebrate milestones

Opportunities for mentorship and long-term career development, supporting your success at every stage

Travel
Occasional travel to sites may be required.

Disclaimer
Duka is committed to building a diverse, inclusive, and accessible workplace. We welcome applicants from all backgrounds and are dedicated to fostering a recruitment process that is respectful, barrier-free, and compliant with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. If you require accommodation at any stage of the hiring process, please contact our Human Resources team.

The information provided in this job description reflects the general scope and nature of the role. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duka may modify, assign, or adjust responsibilities as necessary to meet organizational needs.

Interviews will begin as soon as suitable candidates are identified.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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