Unit Coordination Assistant -CVH IP Med

The (Inpatient) Unit Coordination Assistant (UCA) provides clerical support for patient administrative services; information management; unit reception; ensures the clerical administration and operation of the unit; and performs other duties consistent with the job classification as required.

• Liaises with internal departments and external healthcare facilities to book/cancel tests, appointments, internal patient transfer, external patient transport/escort, etc, as required.
• Transcribes and enters physician orders including medication, lab and imaging orders into appropriate system.
• Enters data including appointment requests, menu/diet requests, patient transfer and discharge documentation.
• Notifies appropriate personnel of patient movement, test results, appointments and other patient information in a timely and accurate manner.

• Prepares and updates patient charts with lab reports, test results and other pertinent information. Scans and copies chart, pharmacy orders and other information as required.
• Ensures patient charts are sent to Health Records with all accurate and required patient information.
• Updates WHIMS/MDS binders/information sheets as required.

• Greets visitors and staff, directing them to appropriate personnel and/or destination/room providing assistance as required.
• Greets and admits patients to the unit. May also perform unit patient registration function, confirming/validating patient demographic, insurance (including OHIP) and other required information as appropriate.
• Explains hospital policy and procedures to patients, visitors and staff as necessary (including infection prevention and control).
• Answers the telephone and/or intercom, responding to enquiries within scope of authority, or, directing to most appropriate person.
• Takes, prioritizes and relays messages for unit staff and/or patients. Locates unit staff, pages healthcare professionals as required.
• Open, sort and distribute incoming mail and other materials.
• Ensures efficient clerical administration and operation of the unit within scope of authority
• Enters and maintains payroll records (include sick and vacation requests).
• Assists with sick replacement and vacation back fill as required.
• Updates department "fan-out" list as required.
• Requisition s and maintains office/medical supplies; counts and labels inventory as required. May be required to stock unit carts and/or supply areas.
• Ensures equipment and furniture are operational. Prepares work order requests for preventative and restorative maintenance/repair as required.
• Contacts environmental services for cleaning of equipment and/or unit as required.
• Processes routine financial transactions including unit supply/inventory purchase and charges for services/items not covered by patient's healthcare plan.
• Reviews and reconciles invoices.
• Compiles statistical data to generate and prepare standardized reports on a monthly basis.
• Satisfactory performance and attendance required.
• Performs cross-functional, and/or, other duties consistent with the job classification, as required.
• Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and…