Sales​/Customer Support Specialist

This Sales/Customer Support Specialist Position Features:

• Direct Hire Position

• Transit assessable

• Well established growing Company

• Great Pay to $68K

Immediate need for sales/customer support specialist seeking

Salary:$65,000 - $68,000 + year end bonus based on performance.

Hours:

Monday to Friday – 9:00am to 5:00pm

Benefits after 3-months:

• 3 weeks’ vacation, 3 sick days, 3 flex days

• Medical, Dental and Vision – 100% covered by employer – 80/20 coverage

• LTD – paid for by employee

• Year-end bonuses paid in December based on individual and company performance.

• Yearly Salary Review and increases

• Tuition Reimbursement and career development opportunities

• Company sponsored events (i.e.. BBQs and Holiday celebrations)
MAIN

DUTIES & RESPONSIBILITIES:

• Reporting directly to the Executive VP of Sales and Marketing and Customer Service Manager

• Provides customer service and troubleshooting assistance on behalf of the sales team.

• Answers prospect inquiries to ensure satisfaction.

• Manages customer accounts in an organized manner.

• Manages the onboarding of new customers.

• Liaise with all departments to ensure the smooth onboarding process.

• Provides support to Onboarding and At-Risk accounts as determined by the sales team.

• Supporting the sales team in pricing, preparing quotations and estimates for contract negotiations, supporting the negotiation process.

• Prepares sales contracts/proposals based on approved proposals and ensures all external proposals are accompanied by our standard terms & conditions & credit.

• Actively engage with the operations and other departments in defining and documenting standard operating procedures for specific contracts as a part of the negotiation process.

• Finalize contracts/proposals after including any changes required by customer and ensuring all authorized signatories sign the final draft of the contract/proposal.

• Ensure all appropriate contract records (system files and hard copy) are maintained and updated and renewals initiated well in time before the expiration of the contract/proposal.

• Handles records of sales trends with account managers to improve sales strategies.

• Compile sales reports for the Management on a pre-defined basis.

• Conducts administrative duties to assist the sales team.

• Organizes conferences, gatherings, and client meetings for the organization including travel arrangement, transportation, and lodging.

• Any other related duties/projects assigned from time to time to meet the business needs.

EDUCATION/QUALIFICATIONS &

EXPERIENCE:

• Bachelor's degree in sales/marketing/supply chain solutions is an asset.

• 2+ years of logistics sales/operations experience

• Proficient in all Microsoft Office applications and CRM software.

• Salesforce would be an asset

• Excellent analytical, problem-solving, and decision-making skills.

• Exceptional leadership and management skills.

• Effective communication and negotiation skills.

• Strong business acumen.

IF you have Logistics and Transportation Experience Don't Delay