Senior Relationship Manager
Job in
Mississauga, Ontario, Canada
Listing for:
Fiserv
Full Time
position
Listed on 2026-02-17
Job specializations:
-
Business
Client Relationship Manager, Business Development
Job Description & How to Apply Below
You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #Fiserv Proud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.
Responsibilities
Requisition R
-
Date posted 12/04/2025
End Date 12/30/2025
City Mississauga
State/Region Ontario
Country Canada
Location Type Onsite
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved.
If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Senior Relationship Manager
About your role:
At Fiserv, we enable clients to move money and data securely and efficiently through innovative payments and financial services technology. The Senior Relationship Manager will own a book of business totaling $50M+ in annual processing revenue, focused on client retention and expansion. You will partner with enterprise clients and internal teams to align Fiserv solutions to client strategy and drive measurable outcomes.
What you’ll do:
Manage a portfolio of strategic enterprise accounts, acting as the primary client advocate for retention, risk mitigation, and revenue growth.Proactively identify client needs, prepare proposals, and design solution recommendations using Fiserv product suites to increase client value and adoption.Build and maintain relationships with decision-makers and influencers at all levels to safeguard relationships and surface expansion opportunities.Coordinate cross-functional Fiserv teams (product, operations, implementation, risk, finance) to resolve issues, review monthly performance, and implement corrective actions to control liability.Lead contract renewals and commercial negotiations as client agreements near expiry.Track account health, revenue performance, and churn drivers to inform strategic plans and escalation paths.Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.Experience you’ll need to have:
Minimum 3 years of experience in enterprise account management or strategic relationship management with large, complex clients.3+ years of experience in negotiating commercial contracts and enterprise agreements.3+ years of equivalent combination of educational background, related experience, and/or military experience.Experience that would be great to have:
Familiarity with the Canadian payments landscape and regulatory environment.Proven track record driving incremental revenue growth within existing enterprise accounts.Demonstrated experience negotiating large, complex enterprise contracts.Experience working with enterprise onboarding, implementation, or professional services teams.How you’ll work:
This role requires the use of a computer and audio equipment.Travel:
Approximately 10-15% travel off-site or to other office locations is expected.Sponsorship:
Applicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role.Benefits at Fiserv:
Fuel Your Life wellness program with activities and rewards to support total well-beingPaid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time programNo-cost, confidential support through the Employee Assistance Program (EAP) for you and household membersRecognition through Living Proof, with points redeemable for merchandise and gift cardsEight Employee Resource Groups to build connection and inclusionRRSP with…
Position Requirements
10+ Years
work experience
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