Operations Coordinator Job Mississauga area,Ontario Canada,Business

Overview

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special! Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion.

Our culture thrives on connection, purpose, and growth. If you’re looking for a place where your talents are valued, your ideas matter, and your career can grow, we’d love to meet you.

The Opportunity:

We are seeking an Operations Coordinator. The Operations Coordinator will own day-to-day lead management and territory optimization across T-Mobile, Amazon, and Hello Fresh programs, while supporting core systems like Sales Rabbit and emerging internal processes.

Reporting to Operations Lead, the Operations Coordinator will support multiple partners (T-Mobile, Amazon, Hello Fresh) by managing lead flow, optimizing territories, and providing reporting and analysis for our door-to-door and field sales teams. This role combines technical system work (uploads, CRM-like tools, reporting) with hands-on collaboration with field managers and client stakeholders.

What you’ll do:

US & Canadian Client’s Program Activities

Lead management and distribution, including cutting and uploading lead lists into Sales Rabbit, in coordination with internal and external stakeholders

Ensure the permit process is followed so all reps receive correct permits after onboarding, aligning with local door-to-door regulations and internal compliance standards.

Ongoing Sales Rabbit administration, troubleshooting, and performance reporting to support field execution and territory coverage.

General back-office and administrative support for the operations team, including documentation, tracking, and data hygiene.

Support one-off operational initiatives and special projects as business needs evolve.

Leads optimization, including helping build monthly strategic lead lists for targeted outreach and high-value property focus.

Territory optimization analysis to identify priority zones, market potential, and rep deployment strategies.

Skills and Experience

Post-secondary degree or diploma in Business, Data Analytics, Operations, or related field.

1–3 years of experience in operations, analytics, or a business support role — ideally in door-to-door, direct sales, or field operations.

Advanced Excel skills (pivot tables, formulas, macros preferred);
Power BI or other BI tools experience is a strong asset.

Strong analytical mindset with attention to detail and data accuracy.

Excellent communicator who can simplify complex data into actionable insights.

Excited about sales operations, field performance, and optimizing lead-driven growth.

What’s in it for you:

Competitive base salary $50K-$60K plus bonus

Vacation plus additional flex days

RRSP matching program

Comprehensive benefits

Opportunities to grow your career

A supportive workplace culture and work environment

Interview Steps:

Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.

Step 2: The next step is an in-person interview with the hiring manager.

Step 3: The final step is an in-person interview with the Director.


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