Transformative Product Manager

Join Ingram Micro as a Senior Principal Product Manager and transform customer support with AI solutions. Lead product strategy for Unified Support and elevate the user experience globally.

In this leadership role, you’ll be instrumental in defining and executing the product roadmap. Collaborate with engineering and AI teams to enhance operational efficiency while maintaining high customer satisfaction. This position not only demands strategic vision but also hands‑on experience in shaping enterprise‑level support solutions.

• Execute global product strategy for Unified Support
• Oversee AI transformation in customer interactions
• Champion automation in high-volume support workflows
• Partner with leaders to develop scalable platforms
• Measure and track success through defined KPIs

• Bachelor’s degree in Engineering or related field
• Over 8 years of experience in Product Management
• Proven track record in SaaS platform development
• Familiarity with tools like Salesforce or NICE
• Robust communication and stakeholder management skills

Bring your expertise in AI, product management, and user experience to help Ingram Micro lead the charge in customer support innovation.

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