Branch Supervisor

Build your Career at Cooper Equipment Rentals
We are looking for customer-oriented, motivated individuals to join our professional team.

Please note, to be considered for this position applicants should currently be residing in Canada and legally entitled to work.

Why Work with Us? Perks!

Competitive salary

Excellent benefit package with premiums paid by the company

Uniform, safety boots/shoes, safety gear provided

RRSP Match

Safety-minded organization

Stable, year-round employment

Continuous training, learning and development opportunities

Fun-loving work environment with strong social responsibility

Duties and Responsibilities

Oversee day-to-day operations, coordinating all activities from equipment readiness to on-site delivery.

Work closely with sales and operations teams to align inventory and service needs.

Ensure processes run smoothly, identifying and addressing any issues that could affect service delivery, productivity or safety.

Receive and process order requests from customers and sales team.

Accurately prepare contracts and provide clear communication on delivery-time to dispatchers.

Address questions and clarifications regarding equipment solutions directly with the customer and or sales staff.

Work closely with customers and internal teams to address and resolve customer complaints, ensuring high levels of satisfaction.

Prepare rental and service quotes for internal teams and customers.

Support shop and yard organization and inventory management.

Promote and enforce safety protocols and compliance standards; ensure that all standards for quality, safety, and compliance are met. Address any issues promptly.

Assist with supervision and mentorship of branch staff, promoting a culture of collaboration, accountability, and customer focus.

Build and develop positive relationships with customers, vendors, and internal teams

Demonstrate flexibility and adaptability when dealing with changing priorities, customer needs, or equipment demands in a dynamic work environment.

Notify branch manager with any inventory concerns that need to be addressed.

Qualifications and Requirements

Valid Class G driver’s license with a clean or satisfactory driver’s abstract (no more than three demerit points). You will be required to provide a copy of your updated driver’s abstract upon request.

3+ years of experience in equipment rental coordination, dispatching, service operations or related roles.

High school diploma or equivalent is preferred. Additional education or coursework is an asset.

Strong product knowledge of construction equipment is preferred.

Understanding of rental fleet management and the construction/equipment rental industry is an asset.

Strong communication and customer service skills.

Leadership and team management skills; leads with honesty, earns trust, and always does the right thing — even when no one’s watching.

Must be very flexible and able to manage multiple priorities, shifting gears as needed in a fast-paced, dynamic environment.

Excellent problem-solving abilities, and able to stay professional and calm under pressure.

Confident using tools like Excel and Word;
PowerBI knowledge is a bonus. Systematics experience is also an asset.

Knowledge of workplace safety standards and a commitment to maintaining a safe work environment for all employees.

Want to learn more about this as well as other opportunities at Cooper? Visit our Careers page to view Day in the Life videos

We passionately believe that our inclusive and diverse team is key to the success of our business. We are dedicated to building an environment where everyone has an equitable opportunity to thrive, and where diversity, equity and inclusion is celebrated and embraced. We strive to hire diverse talent and to ensure that everyone feels safe, respected, and valued during the hiring process and throughout their journey with us.

To continue the conversation, or if you require accommodations, reach out to our team at

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